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Original file line number Diff line number Diff line change
@@ -0,0 +1,23 @@
(function executeAction() {
var grCase = new GlideRecord('sn_customerservice_case');
grCase.addQuery('parent', current.sys_id);
grCase.query();

var counter = 0;
while (grCase.next()) {
if (grCase.state != 3) { // 3 = Closed
grCase.resolution_code = '16';
grCase.close_notes = 'This case was auto closed from the parent case.';
grCase.state = 3;
grCase.update();
counter++;
}
}

// Show info message only if any cases were closed
if (counter > 0) {
gs.addInfoMessage(counter + ' child case(s) have been closed.');
}

action.setRedirectURL(current);
})();
6 changes: 6 additions & 0 deletions Client-Side Components/UI Actions/CloseChildCases/README.md
Original file line number Diff line number Diff line change
@@ -0,0 +1,6 @@
Name: Close all Child Case
Table:sn_customerservice_case
Condition: (gs.hasRole('sn_customerservice_agent') || gs.hasRole('admin') ) && (new GlideRecord('sn_customerservice_case').addQuery('parent', current.sys_id).query().hasNext())

Use Case:
Provide UI action button to close all the associated child cases from the parent Case.
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