Reply Inbound email action on sc_task

Server-Side Components/Inbound Actions/Reply Task/README.md

@@ -0,0 +1,36 @@
+#contribution
+
+An SC Task is assigned to the requester. When the requester replies with the following format:
+
+Are you good to proceed? Yes
+Date: 20-10-2025
+
+…the reply information is automatically extracted and populated into custom fields on the SC Task record.
+
+Two custom fields have been created for this purpose:
+
+Date:20/10/2025
+
+Process: Yes
+
+Inbound Email Action:
+---------------------
+Created Reply Inbound email action on sc_task table.
+Table - sc_task
+Type - Reply
+Condition - Subject : has been assigned for Satiesfiction.
+
+Objective of the code:
+-----------------------
+
+When a requester replies to an SC Task email with specific text (like "Are you good to Processed? Yes" and "Date: 2025-10-20"), this script:
+
+Updates task comments with the reply
+Uses regex to search for date and tries to extract a Yes/No response from a line like:
+
+Are you good to proceed? Yes
+Date: 20-10-2025
+
+Populates two custom fied the SC Task (u_date, u_processed)
+
+Sets the task's state to 3 (Completed) once reply done & extract and auto population performed.

Server-Side Components/Inbound Actions/Reply Task/reply.js

@@ -0,0 +1,51 @@
+gs.include('validators');
+
+if (current.getTableName() == "sc_task") {
+
+    // Update comments on current sc_task and save it
+    current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
+
+
+    // Parse Date (DD-MM-YYYY)
+    var DateMatch = email.body_text.match(/Date:\s*([\d]{2}-[\d]{2}-[\d]{4})/i);
+
+    var DateStr = DateMatch ? DateMatch[1] : null;
+
+    // Parse "Are you good to Processed "
+    var process = email.body_text.match(/Are you good to Processed\?\s*:\s*(Yes|No)/i);
+
+    var proceeStr = process ? procee.match[1].toLowerCase() : null;
+
+
+     if (DateStr) {
+                var gd = new GlideDate();
+                gd.setValue(DateStr);
+                current.setValue('u_date', gd); // replace with field
+
+            }
+
+            // Update "Are you good to Process" if found
+            if (proceeStr) {
+
+                var normalizedInput = proceeStr.toLowerCase();
+
+                var choiceValue = null;
+                if (normalizedInput === 'yes') {                          //converting Yes/ No field to 1 , 2  as per backend field sc_task
+                    choiceValue = '1'; // choice value for Yes
+                } else if (normalizedInput === 'no') {
+                    choiceValue = '2'; // choice value for No
+                }
+
+                if (choiceValue) {
+                    current.setValue('u_processed', choiceValue); //set value in custom field 
+
+                } 
+            }
+
+
+
+    }
+
+    current.state = 3;
+    current.update();
+}