Remove inactive users from Groups

Specialized Areas/Fix scripts/Remove User Groups/README.md

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+contribution
+A fix script is used to remove inactive users from the specified list of Groups. The script checks for users who have been inactive in the system more than 7 days from the current date and removes them from the respective groups accordingly. If users are inactive within 7 days then users will skip for deletion.
+
+Additionally, if any of these users are assigned to existing open incidents, the "Assigned to" field on those open incidents will be cleared.
+
+Groups:
+IT ServiceNow L1 IT ServiceNow L2 IT ServiceNow L3
+
+Fix script Goal:
+Fix script 1name - Remove Inactive Users from Groups Record for Rollback - Enable check box
+
+The goal of Fix script is to clean up inactive users from the above mentioned groups in ServiceNow, and unassign anyincidents they were responsible for — but only if they have been inactive for more than 7 days.
+
+Taking Groups sysid in system Property with "," seperator
+
+Queries group members (sys_user_grmember) where the group matches one of the specified groups.
+
+Skips for Active users , Inactive users who were updated in the last 7 days.
+
+Finds Incident assigned to the user that are not closed (assuming state = 3 means closed). Clears the assigned_to field and updates the record.
+
+System Property : Store groups sysid.
+

Specialized Areas/Fix scripts/Remove User Groups/removeuser.js

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+var SEVEN_DAYS_AGO = new GlideDateTime();
+
+SEVEN_DAYS_AGO.addDaysUTC(-7);
+
+//Get group sys_ids from system property
+
+var groupSysIdsStr = gs.getProperty('inactiveuser.groupname');
+
+if (!groupSysIdsStr) {
+
+
+
+
+}
+
+var GroupSysIds = groupSysIdsStr.split(','); // Split grp sysid with ,
+
+//group members in those groups
+
+var groupMemberGR = new GlideRecord('sys_user_grmember');
+
+groupMemberGR.addQuery('group', 'IN', GroupSysIds.join(','));
+
+groupMemberGR.query();
+
+while (groupMemberGR.next()) {
+
+    var userID = groupMemberGR.getValue('user');
+
+    if (!userID) continue;
+
+    var userGR = new GlideRecord('sys_user');
+
+    if (!userGR.get(userID)) continue;
+
+    if (userGR.active) continue;        // Active user skip
+
+    var updatedOn = new GlideDateTime(userGR.sys_updated_on);
+
+    if (updatedOn.compareTo(SEVEN_DAYS_AGO) >= 0) {   // User was updated within 7 days, so skip
+
+       // gs.info("Skipping user: " + userGR.name + " - updated on " + userGR.getDisplayValue('sys_updated_on'));
+
+        continue;
+
+    }
+
+    var groupName = groupMemberGR.group.getDisplayValue();
+
+
+
+    //Unassign Incident record
+
+    var inc = new GlideRecord('incident');
+
+    inc.addQuery('assigned_to', userID);
+
+
+    inc.addQuery('state', '!=', '3');
+
+    inc.query();
+
+    while (inc.next()) {
+
+
+        inc.assigned_to = '';
+
+        inc.update();
+
+
+
+    }
+
+
+
+    // Remove user from group
+
+    gs.info("Removing user: " + userGR.name + " from group: " + groupName);
+
+    groupMemberGR.deleteRecord();
+
+}