Auto populate short description

Client-Side Components/Client Scripts/Auto-Populate Short Discription/Auto populate short description.js

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+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (isLoading || newValue === '') {
+        return;
+    }
+
+    // Define category-to-short description mapping
+    var categoryToShortDescription = {
+        'hardware': 'Hardware Issue - ',
+        'software': 'Software Issue - ',
+        'network': 'Network Issue - ',
+        'inquiry': 'Inquiry/Help - ',
+		'database': 'Database - '
+    };
+
+    // Convert the selected value to lowercase for matching
+    var selectedCategory = newValue.toLowerCase();
+
+    // If category exists in mapping, update the short description
+    if (categoryToShortDescription.hasOwnProperty(selectedCategory)) {
+        var existingDesc = g_form.getValue('short_description') || '';
+        var prefix = categoryToShortDescription[selectedCategory];
+
+        // Only add prefix if it's not already there
+        if (!existingDesc.startsWith(prefix)) {
+            g_form.setValue('short_description', prefix + existingDesc);
+            g_form.showFieldMsg('short_description', 'Short Description auto-updated based on category.', 'info');
+        }
+    }
+}

Client-Side Components/Client Scripts/Auto-Populate Short Discription/Readme.md

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+Auto-Populate Short Description (Client Script)
+Overview
+
+This client script automatically updates the Short Description field in ServiceNow whenever a user selects a category on the form. It improves data consistency, saves time, and ensures that short descriptions remain meaningful and standardized.
+
+How It Works
+
+When a user selects a category such as Hardware, Software, or Network, the script automatically prefixes the existing short description with a corresponding label (for example, “Hardware Issue –”).
+This makes incident records easier to identify and improves the quality of data entry.
+
+Configuration Steps
+
+Log in to your ServiceNow instance with admin or developer access.
+
+Navigate to System Definition → Client Scripts.
+
+Create a new Client Script with the following details:
+
+Table: Incident
+
+Type: onChange
+
+Field name: category
+
+Copy and paste the provided script into the Script field.
+
+Save the record and make sure the script is active.
+
+Testing
+
+Open any existing or new Incident record.
+
+Select a category such as Hardware or Software.
+
+The Short Description field will automatically update with the corresponding prefix.
+
+Benefits
+
+Speeds up data entry for users.
+
+Maintains consistency in short descriptions.
+
+Reduces manual effort and human errors.
+
+Enhances clarity in incident listings and reports.