Convert incident records to json

Server-Side Components/Background Scripts/Convert Incident Records to JSON/Readme.md

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+Convert Active Incidents to JSON – ServiceNow
+Overview
+
+This script fetches all active Incident records from your ServiceNow instance and converts them into a JSON format. The JSON output is easy to read and can be used for reporting, integration, or debugging purposes.
+
+By converting records to JSON, you can quickly share structured data with external systems, automate processes, or use it in scripts and dashboards.
+
+Features
+
+Retrieves all active incidents from the incident table.
+
+Dynamically extracts selected fields (configurable).
+
+Automatically resolves reference fields to display values.
+
+Adds human-readable state labels (e.g., "New", "In Progress", "Resolved").
+
+Outputs pretty-printed JSON for easy readability.
+
+Configuration
+
+Table Name: Set the tableName variable to the table you want to extract records from.
+
+Fields to Include: Update the fieldsToInclude array to include the fields you need in the JSON. For example:

Server-Side Components/Background Scripts/Convert Incident Records to JSON/convert incidents to JSON.js

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+// Table and fields you want to include
+var tableName = 'incident'; // Change to any table you like
+var fieldsToInclude = ['number', 'short_description', 'state', 'assigned_to', 'sys_created_on'];// Change whichever field you wish for
+
+// Store all incident data here
+var incidentList = [];
+
+// Get active incidents
+var gr = new GlideRecord(tableName);
+gr.addQuery('active', true);
+gr.query();
+
+// Go through each record and build a friendly object
+while (gr.next()) {
+    var incidentObj = {};
+
+    fieldsToInclude.forEach(function(field) {
+        if (gr.isValidField(field) && gr[field].getRefRecord) {
+            // Get display value for reference fields
+            incidentObj[field] = gr[field].getDisplayValue();
+        } else if (gr.isValidField(field)) {
+            incidentObj[field] = gr[field].toString();
+        } else {
+            incidentObj[field] = null;
+        }
+    });
+
+    // Add human-readable state
+    var stateMap = {
+        '1': 'New',
+        '2': 'In Progress',
+        '3': 'On Hold',
+        '6': 'Resolved',
+        '7': 'Closed'
+    };
+    incidentObj.state_label = stateMap[incidentObj.state] || 'Unknown';
+
+    incidentList.push(incidentObj);
+}
+
+// Convert the list to JSON in a readable format
+var jsonOutput = JSON.stringify(incidentList, null, 2);
+
+// Show the JSON output in system logs
+gs.info("Here’s your JSON for active incidents:\n" + jsonOutput);