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Feature/GlideAggregate - addTrend() to show closed ticket count monthly by an Assignment group. #891

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Merged
merged 2 commits into from
Oct 17, 2023
Merged

Feature/GlideAggregate - addTrend() to show closed ticket count monthly by an Assignment group. #891

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7ac8f9b
Script to show trend of closed incidents monthy by an Assignement group.
sheikhafsarzap Oct 17, 2023
b0c9b1e
Merge branch 'ServiceNowDevProgram:main' into feature/GlideAggregate-…
sheikhafsarzap Oct 17, 2023
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6 changes: 6 additions & 0 deletions GlideAggregate/addTrend/README.md
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### GlideAggregate - addTrend()

#### To show number of closed incidents by Assignment group monthly.



10 changes: 10 additions & 0 deletions GlideAggregate/addTrend/addTrend.js
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var trend = new GlideAggregate('incident');
trend.addTrend('closed_at','month');
trend.addQuery('assignment_group','assignment_group_sysid');
trend.addQuery('state',7); // Closed state
trend.addAggregate('COUNT');
trend.query();
while(trend.next()) {
gs.print(trend.getValue('timeref') + ': ' + trend.getAggregate('COUNT'));
}