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Urgency high #899

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Merged
merged 2 commits into from
Oct 19, 2023
Merged

Urgency high #899

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9202246
Create script.js in urgency-high
riya-misra-1 Oct 19, 2023
e3ec7cc
Create readme.md in urgency-high
riya-misra-1 Oct 19, 2023
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1 change: 1 addition & 0 deletions Client Scripts/Set Urgency to High onChange of caller field/readme.md
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@Lacah Lacah Oct 19, 2023

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I will let this one go now, but next, please articulate better the context of your script, e.g. that this should be used on the incident table as an onChange script with the Caller field set. It may be trivial for most people, but not for everyone. Thanks.

Original file line number Diff line number Diff line change
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This is a client script that change urgency to high automatically when changing caller field with the caller name whose vip is true
13 changes: 13 additions & 0 deletions Client Scripts/Set Urgency to High onChange of caller field/script.js
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Original file line number Diff line number Diff line change
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function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

var vipalert = g_form.getReference('caller_id',vipFunction);
function vipFunction(vipAlert){
if(vipAlert.vip == 'true'){
g_form.setValue('urgency','1');
}
}

}