Licensing
Effort Tracker offers a free tier for small teams and paid plans for larger organizations.
The free tier is available to all organizations:
| Feature | Free Tier |
|---|---|
| Users | Up to 5 |
| Projects | Unlimited |
| Effort Entries | Unlimited |
| Reports | Full access |
| Data Export | Full access |
| Activity Types | Unlimited |
| Support | Community |
A "user" is anyone who has logged at least one effort entry in your organization. The count is based on unique Azure DevOps user IDs across all projects.
Example:
- John logs effort in Project A → 1 user
- John logs effort in Project B → Still 1 user (same person)
- Jane logs effort in Project A → 2 users
To stay within the free tier:
- Limit who logs effort to 5 team members
- If someone leaves, their historical entries remain
- New users cannot log effort if you're at 5 users
Paid plans are seat-based subscriptions managed through Paddle.
Visit efforttracker.sinaware.com/pricing for current pricing.
All paid plans include:
- Unlimited users (based on seat count)
- Priority support
- All free tier features
- Each seat allows one user
- Users are counted by unique Azure DevOps user ID
- Seats are shared across all projects in the organization
Example:
- 10 seat subscription = up to 10 users
- If you have 10 users and need an 11th, add more seats
- Go to Organization Settings > Effort Tracker
- Click Add Seats on the License Management tab
- You'll be redirected to the Paddle checkout
- Complete payment
- Subscription activates immediately
The subscription purchase flow
- Go to License Management tab
- Click Manage Subscription
- In the Paddle portal, select "Change quantity"
- Add seats as needed
- Prorated charges apply
- Access the Paddle billing portal
- Reduce seat count
- Changes apply at next billing cycle
- Cannot reduce below current user count
- Click Manage Subscription
- Select "Update payment method"
- Enter new card details
- Changes apply immediately
- Click Manage Subscription
- Select "Cancel subscription"
- Access continues until end of billing period
- Falls back to free tier (5 user limit)
Normal operation. All features available up to your seat limit.
If trials are offered, full access during trial period. Payment required to continue after trial.
Subscription temporarily paused:
- Existing users can view data
- New entries cannot be created
- Resume subscription to restore access
Payment failed:
- Grace period provided
- Update payment method to continue
- After grace period, may be canceled
Subscription ended:
- Falls back to free tier limits
- If over 5 users, new entries blocked
- Historical data preserved
- Can resubscribe anytime
If you exceed your license limit:
- Warning displayed: Users see a license limit message
- New users blocked: Users not yet in the system cannot log effort
- Existing users continue: Users with existing entries can still add more
- Imports blocked: CSV imports that would add new users are rejected
License limit warning message
Option 1: Add Seats
- Purchase additional seats via subscription management
- Takes effect immediately after refresh
Option 2: Remove Users
- Purge effort data from inactive users
- Their entries will be deleted permanently
- Frees up a seat for new users
Option 3: Wait for Cancellation
- If users have left the organization
- Their entries remain but no new seats consumed
- Only count users who are actively logging
- Credit/debit cards (Visa, Mastercard, Amex)
- PayPal (where available)
- Invoices are sent to the subscription email
- Access invoice history in Paddle portal
- Download PDF invoices for accounting
- Monthly or annual billing available
- Prorated charges for mid-cycle changes
- Cancel anytime, access until period end
No. The free tier allows full functionality for up to 5 users. Perfect for evaluation.
Your data is preserved. You just can't add new entries if over the free tier limit.
See our Refund Policy for details.
Contact support@sinaware.com for nonprofit and educational pricing.
- Seats: What you pay for (license capacity)
- Users: Who has logged effort (actual usage)
Example: 10 seats with 7 users = 3 available seats for new users.
For licensing questions:
- Email: support@sinaware.com
- Website: efforttracker.sinaware.com