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Troubleshooting and FAQ

Sketch.mp3 edited this page Jul 28, 2026 · 1 revision

Sign in

Sign in is refused or reports no permission. Your Discord account is not an owner, manager, or linked team member of an approved Legends Alley community, and is not Alley staff. Ask your community owner to link you on the Alley website, then try again.

The browser opened but nothing came back to the app. Close the browser tab and try again. If it keeps happening, make sure nothing on your machine blocks localhost loopback connections.

File sharing

An attachment shows as unavailable. The uploader is offline, or the original file on their computer was moved, changed, or deleted. Ask them to come online or share the file again.

A download never starts even though the uploader is online. There is no TURN relay in the current release, so restrictive networks can prevent a direct WebRTC connection. Try another network, or have the uploader share the file another way.

The app is locked to Booth Backups

That is Backup Mode, the event lock window. It runs from five days before the event through its end, and staff are exempt. See Booth Backups and Event Lock.

Updates

How do updates work? The app downloads updates in the background and installs them when you restart it. You can also grab the newest Booth-Manager-Setup-<version>.exe from the Releases page and run it over your existing install.

Reporting bugs

Use the Bug Tracker page in the app or open an issue on the issue tracker. For security problems follow the security policy instead of opening a public issue.

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