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send customers to Requests page in Zendesk when clicking subject link… #84

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send customers to Requests page in Zendesk when clicking subject link… #84

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20 changes: 19 additions & 1 deletion src/app/code/community/Zendesk/Zendesk/Helper/Data.php
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Original file line number Diff line number Diff line change
Expand Up @@ -22,9 +22,10 @@ public function getUrl($object = '', $id = null, $format = 'old')
{
$protocol = 'https://';
$domain = Mage::getStoreConfig('zendesk/general/domain');
$root = ($format === 'old') ? '' : '/agent/#';
$root = ($format === 'old') ? '' : '/agent';

$base = $protocol . $domain . $root;
$hc = $protocol . $domain . '/hc';

switch($object) {
case '':
Expand All @@ -42,6 +43,10 @@ public function getUrl($object = '', $id = null, $format = 'old')
case 'raw':
return $protocol . $domain . '/' . $id;
break;

case 'request':
return $hc . '/requests/' . $id;
break;
}
}

Expand Down Expand Up @@ -292,6 +297,19 @@ public function getTicketUrl($row, $link = false)
return '<a href="' . $url . '" target="_blank">' . Mage::helper('core')->escapeHtml($subject) . '</a>';
}

public function getRequestUrl($row, $link = false)
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@joseconsador joseconsador Aug 24, 2015

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@buheryfi This function looks a lot like getTicketUrl() , is there any way you can change it so that there wouldn't be too much repetition?
Thanks for this!

{
$path = Mage::getSingleton('admin/session')->getUser() ? 'adminhtml/zendesk/login' : '*/sso/login';
$url = Mage::helper('adminhtml')->getUrl($path, array("return_url" => Mage::helper('core')->urlEncode(Mage::helper('zendesk')->getUrl('request', $row['id']))));

if ($link)
return $url;

$subject = $row['subject'] ? $row['subject'] : $this->__('No Subject');

return '<a href="' . $url . '" target="_blank">' . Mage::helper('core')->escapeHtml($subject) . '</a>';
}

public function getStatusMap()
{
return array(
Expand Down
2 changes: 1 addition & 1 deletion src/app/design/frontend/base/default/template/zendesk/customer/tickets/list.phtml
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Original file line number Diff line number Diff line change
Expand Up @@ -38,7 +38,7 @@
<?php foreach($tickets as $ticket): ?>
<?php $t = Mage::getModel('zendesk/api_tickets')->get($ticket['id'], true); ?>
<tr class="border">
<td><?php echo Mage::helper('zendesk')->getTicketUrl($ticket); ?></td>
<td><?php echo Mage::helper('zendesk')->getRequestUrl($ticket); ?></td>
<td><?php echo Mage::helper('core')->formatDate($ticket['created_at'], Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM, true); ?></td>
<td><?php echo Mage::helper('core')->formatDate($ticket['updated_at'], Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM, true); ?></td>
<td><?php echo ucwords($ticket['status']); ?></td>
Expand Down