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I need to know how to do usability testing with people with disabilities
Spencer Ball edited this page Mar 2, 2017
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As a user researcher, I need to know how to do usability testing with people with access needs, so that I can test my service confidently and with the right users.
User researchers.
- knows who to include in their research and how to recruit them
- understands it can take longer to recruit people with access needs and can plan for it
- can draw up criteria for recruitment
- knows the implications of using a charity to recruit users (eg bias and expected payment)
- knows how to get the most out of recruitment agencies
- knows how to write a good screener
- knows how to recruit when they're not using an agency
- knows what to do if they can't find any participants
- knows how to run and manage research sessions (including etiquette and language to use)
- knows where best to run research sessions e.g home, lab, particular location
- knows that people may need to use their own equipment
- knows how to communicate with people with different access needs so both parties get the best out the research
- knows how to hire third parties, eg interpreters
- can make the research materials and environment accessible
- knows the basics about assistive technologies so they can ask appropriate questions
- knows key accessibility challenges that different groups face
- knows the pros and cons of using the same participants to test during the different phases
- knows the range of human capability
- knows how to find the right participants if it's an internal service
- knows the pros and cons of doing usability testing with people with access needs [SB - seems to conflict with the accessibility standard, where we tell teams they have to test with users with disabilities]
- flat content guidance
- template or sample screeners
- template or sample requirements doc (if you're using a recruitment agency or charity)
- checklist: things to look for when doing usability testing
- checklist: preparing for a usability testing session
There's a whole section on user research which includes information about user research in the different design phases, choosing a location for user research, finding user research participants, and writing a recruitment brief. There's no information specifically about user research for accessibility.
- Card 24. User research: practicalities & etiquette
- Card 25. User research: planning
- Card 26. User research: finding participants