Inclusive Services

Users with motor impairments on why online shopping is more accessible than health care - "Choice is a key to accessibility. Give people the choice of which channel suits them best. Phone or web. That’s user centered design and client focused health care in practice."
How to recognize exclusion in AI - "As we’ve evolved our practices, we’ve expanded our design thinking to other areas of exclusion, including cognitive issues, learning style preferences, and social bias."

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