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Troubleshooting Guide

Known Issues 2024.x

(2024.08) Preparing Infrastructure AMI Failure

(2024.08) Virtual desktops fail to mount read write S3 bucket with root bucket ARN and custom prefixing

(2024.06) Apply snapshot fails when AD group name contains spaces

(2024.04-2024.04.02) Provided IAM Permission Boundary not attached to the VDI instances’ role

(2024.04.02 and earlier) Windows NVIDIA instances in ap-southeast-2(Sydney) fail to launch

(2024.04 and 2024.04.01) RES delete failure in GovCloud

(2024.04 ‐ 2024.04.02) Linux virtual desktop may be stuck in the "RESUMING" status on reboot

(2024.04.02 and earlier) Fails to sync AD users whose SAMAccountName attribute includes capital letters or special characters

(2024.04.02 and earlier) Private key for accessing the bastion host is invalid

(2024.06 and earlier) Group members not synced to RES during AD sync

(2024.06 and earlier) CVE‐2024‐6387, RegreSSHion, Security Vulnerability in RHEL9 and Ubuntu VDIs

(2024.10) VDI auto stop broken for RES environments deployed in isolated VPCs

(2024.10 and earlier) Failure to launch VDI for Graphic enhanced instance types

(2024.12 and 2024.12.01) Regex failure when registering a new Cognito user

(2024.12.01 and earlier) Invalid bad cert error when connecting to VDI using a custom domain