Troubleshooting Guide

So this document was created to highlight all the common errors with VAOS that you may find if you either installed it incorrectly, or just some things of note if you do something incorrectly.

Please not that this guide is not a catch all, hence why I am providing some troubleshooting steps as well as how to read the log files you see. This way, when you do ask for support, we can get to solving your problem quicker. Our time is very valuable so less time diagnosing the problem, more time working on new features.

Log Files

There's two log files you need to know about. One is for Laravel (the framework that runs VAOS) and the second is your web server log.

Laravel.log is located in /VAOS/storage/logs/

Web server logs depend on your hosting:

• error_log (Shared Hosting) located in /public_html (relative to your index.php file)

If it's not in the above directory, consult your hosting company.

Dedicated Hosting is as follows:

• error.log for nginx located in /var/log/nginx
• error.log for apache2 located in /var/log/apache2/