📍 Vancouver, BC, Canada | ✉️ princessmpdiaz@gmail.com | 🔗 LinkedIn

🔭 I’m currently focused on enhancing my expertise in data analytics and project management while pursuing a Master of Professional Studies in Data Analytics at Northeastern University. I bring prior experience in optimizing workflows and supporting digital solution implementations.

👯 I’m looking to collaborate on data analytics, business intelligence, and process optimization initiatives, leveraging my background in project delivery, agile methodologies, and data visualization to generate actionable insights and measurable impact.

🤝 I’m actively seeking internship opportunities in Data Analytics and Project Management where I can apply my technical and leadership skills to support data-driven decision-making, operational efficiency, and innovative business solutions.

🌱 I’m currently learning advanced techniques in data science, cloud technologies (Azure), and statistical modeling, focusing on applying these tools to address complex business challenges.

💬 Ask me about agile project management, CRM and eCommerce platform integrations, IT service management, and using analytics to optimize processes and drive performance.

⚡ Fun fact: I have successfully delivered projects across the Philippines, Singapore, and Canada, spanning telecom infrastructure development and digital transformation initiatives for prominent global organizations.

🎓 Education

• Master of Professional Studies in Data Analytics (Ongoing, Jan 2026) – Northeastern University, Vancouver 📂 Transcript
• Bachelor of Science in Electronics Engineering (2010–2015) – Mapúa Institute of Technology 📂 Degree Certificate

🏅 Certifications:

• PMP® – Project Management Professional
• PSM I – Professional Scrum Master I
• AZ-900 – Microsoft Certified: Azure Fundamentals
• Professional Engineer (P.Eng) – Application in Progress (EGBC)
• 📂 Certifications

📄 Work Reference Letters

I am grateful for the opportunity to have worked with exceptional teams in my previous roles.
Here are reference letters from my former employers acknowledging my contributions and professionalism:

• Aquient Asia (Subsidiary of K2 Partnering Solutions)
  Reference letter highlighting my achievements as a Project Manager, including delivering agile projects on time and driving CRM and eCommerce integrations for global clients.

• ZTE Philippines Inc.
  Reference letter recognizing my contributions as a Project Control Manager, where I accelerated site permitting approvals, enhanced process efficiency, and oversaw telecom infrastructure deployments.

• Ericsson Telecommunications
  Reference letter commending my performance as an Assistant Customer Project Manager, supporting major network upgrades, ensuring documentation compliance, and improving reporting through real-time dashboards.

• 📂 Reference Letters

• Languages: SQL, Python, R
• Analytics & Visualization: Tableau, Power BI, Excel (Advanced)
• Data Science: Pandas, Numpy, statistical analysis
• Project & Service Management Tools: : JIRA, ServiceNow, MS Project, Primavera, Kanban boards, ITSM best practices
• Collaboration Tools: SharePoint, OneDrive, Lucidchart, Miro, Figma
• Process Mapping & Documentation: Workflow diagrams, process optimization, technical documentation

• Tools: Excel
• Description: Built an expense/time tracking system with pivot tables, formulas, and conditional formatting.
• Value: Demonstrates strong Excel automation, reporting accuracy, and admin efficiency.
• 📂 Automated Tracker

Tools: Jira | Excel | Power BI

Developed an interactive dashboard to monitor and analyze Service Desk tickets raised in Jira related to client Salesforce CRM and Marketing issues.
The dashboard visualizes:

• 📈 Monthly ticket trends
• ⏱️ SLA performance (Met, On Pause, Delayed)
• 🧾 Ticket categories (Bugs & Errors, Maintenance, Others)
• ⚙️ Severity levels and resolution rates

Value:
Enhanced operational visibility and improved Service Desk response efficiency through data-driven insights and automation of status tracking.

📊 Sample Visualization:
📂 Tracker

• Tools: Excel, Power BI
• Description: Tracker for RFIs, inspections, and deficiencies with a dashboard to monitor open/closed issues.
• Value: Simulates construction QA/QC workflows and compliance monitoring.
• 📂 Tracker

• Tools: R Programming, SQL
• Description: Cleaned and transformed raw datasets, performed exploratory analysis and visualizations in R, and structured the processed data in SQL for organized storage and reporting.
• Value: Highlights practical skills in data wrangling, statistical analysis, and visualization, demonstrating the ability to prepare and present data for meaningful insights.
• 📂 Data Project

• Tools: Tableau / Power BI
• Description: KPI dashboard for a mock company showing revenue, costs, and resource utilization.
• Value: Demonstrates BI storytelling and decision-making support.
• 📂 Dashboard

• 💡 Demonstrates data visualization and reporting skills.
• 🤝 Integrates analytics into IT service management workflows.
• 📚 Reflects experience in project tracking, client coordination, and performance metrics.