Trading API returns all esports selections as DISABLED despite web UI showing active odds

[jahodman]

Trading API returns all esports selections as DISABLED despite web UI showing active odds

Issue Summary

When querying the Cloudbet Trading API for esports (Counter-Strike) markets, all selections are returned as DISABLED despite the web UI showing active odds for the same matches.

Steps to Reproduce

1. Generate Trading API key (access_tier: "trading")
2. Query esports markets:

   GET https://sports-api.cloudbet.com/pub/v2/odds/sports/counter-strike
   Authorization: Bearer [Trading API Key]
   

3. Response shows 21 events but all selections DISABLED

Expected Behavior

API should return active odds matching what's displayed on the web UI.

Actual Behavior

{
  "events": 21,
  "competitions": 9,
  "status": "ALL selections DISABLED (Cloudbet-side suspension)",
  "priced_odds": 0
}

Every single selection has:

• status: "SELECTION_DISABLED"
• price: 0
• tradingStatus: null

Additional Context

• Web UI: https://www.cloudbet.com/en/esports/counter-strike shows active matches with odds:

  • G2 Esports vs Nemesis → 1.16 / 4.34
  • Heroic vs BB Team → 1.73 / 2.05
  • Team Gamerlegion vs 9Ine → 1.36 / 3.00
  • Gentle Mates vs NiP → 2.01 / 1.75

• API: Returns same events but all selections suspended

• Impact: Cannot place bets programmatically via Trading API

• Timeframe: Observed since March 31, 2026

Questions

1. Is this a temporary API issue or expected behavior?
2. Do Trading API keys need special permissions for esports markets?
3. Is there a different endpoint for live esports odds?
4. Are there any known workarounds or alternative methods?

Environment

• API: Cloudbet Trading API v2
• Sport: counter-strike (esports)
• Access tier: trading
• Region: Czech Republic (EU)
• Observed: March 31, 2026 14:00-17:00 CET

What I've Tried

• ✅ Verified API key is valid (other sports like tennis/basketball return odds correctly)
• ✅ Tested multiple CS2 competitions (all return DISABLED)
• ✅ Confirmed web UI shows these exact matches with active betting
• ✅ Generated fresh Trading API key (same result)

Any help would be greatly appreciated! 🙏