non renewable Copilot subscription

[pdusa]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Other

Body

Hi everyone! i forgot that github temporarily suspended Copilot Pro subscriptions and i renewed my Copilot Pro subscription (which I hadn t renewed in april) through the ios App Store -> subscriptions interface. My balance was deducted but Copilot Pro wasnt activated Github treated me like a new member. what should i do in this situation? i need community experience advice.
-i ve included both the screenshot in my original language and the translated screenshot.
Thank you in advance for your help.

<img width="1206" height="1392" alt="image" src="" />

[tanvishinde017]

Hi @pdusa,

From your description, it sounds like the App Store successfully processed the payment, but GitHub did not activate Copilot Pro because new or returning subscriptions are currently paused.

A few suggestions based on similar situations:

• Check Settings → Billing and plans on GitHub to confirm whether Copilot Pro appears there.

• Verify the status of the subscription in iOS Settings → Apple ID → Subscriptions.

• Give it some time (a few hours) in case there is a delay between Apple's payment processing and GitHub's entitlement sync.

• If Copilot Pro still does not appear, contact GitHub Support and include:

  • Your GitHub username
  • The date of the App Store purchase
  • A copy of the App Store receipt or screenshots (without exposing sensitive information)

Since the payment was handled by Apple, you may also be able to request a refund directly through Apple if the subscription could not be activated.

The community cannot access billing records, but hopefully someone who experienced the same App Store scenario can share how it was resolved.

For privacy, avoid posting receipts, email addresses, or other personal information publicly.

[pdusa]

five hours have passed since the purchase, and now... github username: pdusa date of the app store purchase: today (Jun 14 2026) i didnt receive an App Store invoice by email i only created a return request here return request screenshot: [image: image.translated (1).jpg] [image: image.png][image: translated (1).jpg][image: image.png] [image: translated (1).jpg] tanvi shinde ***@***.***>, 14 Haz 2026 Paz, 16:52 tarihinde şunu yazdı:

…

Hi @pdusa <https://github.com/pdusa>, From your description, it sounds like the App Store successfully processed the payment, but GitHub did not activate Copilot Pro because new or returning subscriptions are currently paused. A few suggestions based on similar situations: - Check *Settings → Billing and plans* on GitHub to confirm whether Copilot Pro appears there. - Verify the status of the subscription in *iOS Settings → Apple ID → Subscriptions*. - Give it some time (a few hours) in case there is a delay between Apple's payment processing and GitHub's entitlement sync. - If Copilot Pro still does not appear, contact GitHub Support and include: - Your GitHub username - The date of the App Store purchase - A copy of the App Store receipt or screenshots (without exposing sensitive information) Since the payment was handled by Apple, you may also be able to request a refund directly through Apple if the subscription could not be activated. The community cannot access billing records, but hopefully someone who experienced the same App Store scenario can share how it was resolved. For privacy, avoid posting receipts, email addresses, or other personal information publicly. — Reply to this email directly, view it on GitHub <#198977?email_source=notifications&email_token=BWLHDAIDPP5OM7QFL5ZIVND472UYLA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZSHE3TQOBXUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSWGM33PORSXEX3DNRUWG2Y#discussioncomment-17297887>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BWLHDAJIK63IMIJVEWNLQF3472UYLAVCNFSNUABIKJSXA33TNF2G64TZHMZTAMJVG4ZTGNBUHNCGS43DOVZXG2LPNY5TCMBSGU2TKOJRUF3AE> . You are receiving this because you were mentioned.Message ID: ***@***.***>