Audio Not Transmitting to Dialed Number in Twilio Call

[hbsciw]

Issue Summary

I'm experiencing an issue with the sound not being transferred from the source (client) to the destination (dialed number) when implementing a Twilio call. After the client calls the Twilio number and Twilio dials the number, the two parties are connected, but the sound from the source is not audible at the destination. This is unexpected behavior as the audio should be transmitted seamlessly between both connected numbers.

Steps to Reproduce

1. Implement a Twilio call where the client calls a Twilio number.
2. Program Twilio to dial another number upon receiving a call.
3. Connect the source and destination.

Expected Behavior: The sound from the source should be transmitted and heard at the destination without issues.

Actual Behavior: The source and destination are connected, but the sound from the source is not reaching the destination, resulting in a one-way audio issue.

[cybex-dev]

Hi @hbsciw

Thanks for opening the issue - I'm investigating this issue at the moment. Additional information would be helpful.

On which Android SDK/OS versions do you experience this issue?

[hbsciw]

Hi @cybex-dev
Thank you for your response

Android version 13
Device Galaxy A51
twilio_voice SDK v0.1.0

[cybex-dev]

@hbsciw wonderful, to confirm caller and recipient are both Android +13?

[hbsciw]

Caller is android 13, for recipient i test with different devices such as android 13, android 12, ...

For your information the recipient is not app or sdk. recipient is phone number.

[hbsciw]

@cybex-dev Is there a way to revert to a previous version until the issue is resolved?

[cybex-dev]

Caller is android 13, for recipient i test with different devices such as android 13, android 12, ...

For your information the recipient is not app or sdk. recipient is phone number.

Thanks for the info.

[cybex-dev]

@cybex-dev Is there a way to revert to a previous version until the issue is resolved?

The only alternative is reverting back to 0.0.9 - though keep in mind there are many additional fixes, etc in the latest version.

We have several clients affected by this issue and am actively investigating the cause.

[hbsciw]

@cybex-dev Is there a way to revert to a previous version until the issue is resolved?

The only alternative is reverting back to 0.0.9 - though keep in mind there are many additional fixes, etc in the latest version.

We have several clients affected by this issue and am actively investigating the cause.

Than you.

Could you give me the branch or the commit relates to this version?

[hbsciw]

@cybex-dev Is there a way to revert to a previous version until the issue is resolved?

The only alternative is reverting back to 0.0.9 - though keep in mind there are many additional fixes, etc in the latest version.

We have several clients affected by this issue and am actively investigating the cause.

Thank you for your valuable contribution

[ardeshir-33033]

Same issue here, hope its gonna fixed soon.
we have many angry clients.

[ardeshir-33033]

@cybex-dev is there anything you can point us to so we might be able to help you.

[cybex-dev]

@ardeshir-33033 @hbsciw

@cybex-dev is there anything you can point us to so we might be able to help you.

Thank you for offering, what would be helpful is to understand what's happening in the background when this issue occurs.

If you could provide Android log outputs (via logcat) when placing the call until it is answered. This would assist in tracking down the issue faster.