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ENGDOCS-2255 #21113

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25 changes: 13 additions & 12 deletions content/manuals/desktop/troubleshoot/_index.md
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Expand Up @@ -21,9 +21,12 @@ weight: 160

This page contains information on how to diagnose and troubleshoot Docker Desktop, and how to check the logs.

## Troubleshooting menu
## Troubleshoot menu

Select the **Question mark** icon near the top-right corner of Docker Dashboard, then **Troubleshooting**.
To navigate to **Troubleshoot** either:

- Select the Docker menu Docker menu {{< inline-image src="../images/whale-x.svg" alt="whale menu" >}} and then **Troubleshoot**.
- Select the **Troubleshoot** icon near the top-right corner of Docker Dashboard.

The **Troubleshooting** menu contains the following options:

Expand All @@ -39,8 +42,6 @@ Docker Desktop to their initial state, the same as when Docker Desktop was first

If you are a Mac or Linux user, you also have the option to **Uninstall** Docker Desktop from your system.

You can also access these troubleshoot options from the Docker menu {{< inline-image src="../images/whale-x.svg" alt="whale menu" >}}.

> [!TIP]
>
> If you need to contact support, select the **Question mark** icon near the top-right corner of Docker Dashboard, and then select **Contact support**. Users with a paid Docker subscription can use this option to send a support request.
Expand All @@ -57,22 +58,22 @@ You can also access these troubleshoot options from the Docker menu {{< inline-i

### Diagnose from the app

1. Select the **Question mark** icon near the top-right corner of Docker Dashboard, then **Report a bug**
This opens a new in-app page and starts collecting the diagnostics.
2. When the diagnostics collection process is complete Docker Desktop prints a diagnostic ID. Copy this ID.
3. Use your diagnostics ID to get help:
- If you have a paid Docker subscription, select **Contact support** from the **Troubleshooting** menu. This opens the Docker Desktop support form. Fill in the information required. Your diagnostics ID is gathered automatically. Then, select **Submit ticket** to request Docker Desktop support.
1. From **Troubleshoot**, select **Get support**. This opens the in-app Support page and starts collecting the diagnostics.
2. When the diagnostics collection process is complete, select **Upload to get a Diagnostic ID**.
3. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
4. Use your diagnostics ID to get help:
- If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support.
> [!NOTE]
>
> You must be signed in to Docker Desktop to access the support form. For information on what's covered as part of Docker Desktop support, see [Support](../../support/_index.md).
- If you don't have a paid Docker subscription, follow the GitHub repository link to open a new Docker Desktop issue on GitHub. Complete the information required on the GitHub issue and ensure you add the diagnostic ID printed in step two.
- If you don't have a paid Docker subscription, select **Report a Bug** to open a new Docker Desktop issue on GitHub. Complete the information required and ensure you add the diagnostic ID you copied in step three.

### Diagnose from an error message

1. When an error message appears, select **Gather diagnostics**.
2. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
3. Use your diagnostics ID to get help:
- Select **Contact support** from the **Troubleshooting** menu. This opens the Docker Desktop support form. Fill in the information required. Your diagnostics ID is gathered automatically. Then, select **Submit ticket** to request Docker Desktop support.
- If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support.
> [!NOTE]
>
> You must be signed in to Docker Desktop to access the support form. For information on what's covered as part of Docker Desktop support, see [Support](../../support/_index.md).
Expand Down Expand Up @@ -177,7 +178,7 @@ $ unzip –l /tmp/<your-diagnostics-ID>.zip

#### Use your diagnostics ID to get help

Select **Contact support** from the **Troubleshooting** menu. This opens the Docker Desktop support form. Fill in the information required. Your diagnostics ID is gathered automatically. Then, select **Submit ticket** to request Docker Desktop support.
If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support.

If you don't have a paid Docker subscription, create an issue on GitHub:

Expand Down
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