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Update general-troubleshooting-steps.md #196

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8 changes: 2 additions & 6 deletions faq/general-troubleshooting-steps.md
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Expand Up @@ -19,16 +19,13 @@ description: General troubleshooting steps
### How to enable and collect verbose log

1. Remove any old log files from

- Windows `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_17\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
- macOS, `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log`
- Linux, `/opt/dynamsoft/DynamsoftServicex64_17/log`

2. Set the log level

- For only one client machine, add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine.

- For all client machines, set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`
- For only one client machine, add the line `LogLevel=14` to `DSConfiguration.ini` on that specific machine.
- For all client machines, set [ `LogLevel` ]({{site.info}}api/WebTwain_Util.html#loglevel) to 1 in your code. This property should be set as soon as the `WebTwain` instance is created. For example, in the event `Dynamsoft_OnReady`

```javascript
function Dynamsoft_OnReady() {
Expand All @@ -40,7 +37,6 @@ function Dynamsoft_OnReady() {
3. Reproduce the issue

4. Zip the log files and share with [Dynamsoft Support Team]({{site.about}}getsupport.html) via email.

- On Windows, the log files are in `C:\Windows\SysWOW64\Dynamsoft\DynamsoftServicex64_17\log` or `C:\Users\{UserName}\AppData\Roaming\Dynamsoft\DynamsoftService\log`
- On macOS, the log files are in `Go > Applications > Dynamsoft > DynamsoftServicex64_17 > {installed version No.} > log`
- On Linux, the log files are in `/opt/dynamsoft/DynamsoftServicex64_17/log`