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@narcher7 narcher7 commented Nov 5, 2020

Fixes issue #311

@cnasikas: I'm not sure what issue types at supported by IBM's case management software. Do you have a list of these handy?

@narcher7 narcher7 self-assigned this Nov 5, 2020
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cnasikas commented Nov 6, 2020

Hi @Donnater ,

The default incident types IBM Resilient (Version: 36) provides are:

  • Communication error (fax; email)
  • Denial of Service
  • Improper disposal: digital assets
  • Improper disposal: documents / files
  • Lost documents / files / records
  • Lost PC / laptop / tablet
  • Lost PDA / smartphone
  • Lost storage device / media
  • Malware
  • Not an Issue
  • Other
  • Phishing
  • Stolen documents / files / records
  • Stolen PC / laptop / tablet
  • Stolen PDA / smartphone
  • Stolen storage device / media
  • System Intrusion
  • TBD / Unknown
  • Vendor / 3rd party error

The above types can not be deleted but they can be hidden. Also, a user can create her own incident types that can be deleted and be hidden. For the moment, we do not respect the hidden property (we show them either way). We fetch and show all incident types, defaults and custom, by calling https://<instance>/rest/orgs/201/types/incident/fields/incident_type_ids.

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narcher7 commented Nov 9, 2020

@cnasikas: Let me know if there's anything else you need me to add.

@narcher7 narcher7 closed this Nov 16, 2020
@nastasha-solomon nastasha-solomon deleted the issue-311-case-connectors branch July 18, 2022 15:16
joepeeples pushed a commit that referenced this pull request May 21, 2024
* Fixed links

* First draft

* Adding's ben's input
joepeeples pushed a commit that referenced this pull request May 22, 2024
* Fixed links

* First draft

* Adding's ben's input
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