Preview. Icons / Thumbnails not showing

[mirkixx]

Description

Hey. The first clarification I want to make is that I run the app in Spanish, so I don't know which is the correct translation, thumbnail or icon, because in the default windows files explorer thumbnail and icon are a different thing (in Spanish its iconos / miniaturas)

My problem is the following one:
For most of the folders I open, none of the icons preview, regardless of whether they are images, videos, pdfs, excels, etc. The thing is that it doesn't depend on the cuantity or size of the files, because the app previews all the thumbnails / icons inmediately even for large folders if i change the view mode, from whichever im using to another one, or if I just go back a folder above and then open the folder again. Doesn't seem a problem of app speed because if i change the view mode, or just go back and open the folder again, all the files preview inmediately, videos, pdfs, images, etc. It also works inmediately if I right click and then click "actualizar" which means update but I think the translation is "refresh".

For example, I took these 2 following screenshots and saved them in the desktop, and when I went to desktop I could see all the files icons or previews, except the 2 new screenshots previews. And that happens every time I open a folder, it just doesnt load and it's very annoying to click "refresh" or having to re-open the folder for it to load the icons...

for example this is for an old whatsapp images folder, with not many files in it. When I open it doesnt preview anything not even after a short time.

But if i click "refresh" or just go back one folder above and reopen the folder again, everything previews INMEDIATELY. with no delay.

this is the picture of the same folder u can check that in the images names... i was lazy to put the full screenshot cuz i'd have to censor all the data lol.

BTW I didn't make a "test" folder with just few things in it because I wanted to show a real example. In this case I have a little more than 100 images in the folder, but it happens even with folders that only have one or two files

Steps To Reproduce

1. Open any folder
2. Not being able to preview any file icon / thumbnail
3. Refresh with right click menu or go back one folder and open it again
4. It will show everything inmediately

Requirements

just gimme posible things to fix it or tell me if its a normal thing / bug

Files Version

2.5.21.0

Windows Version

10.0.19045 Compilation 19045 (Windows 10 PRO)

Log File

debug.log

[Josh65-2201]

Thanks for the report,

• What your Files version? You can see it in Files settings > About.
• Do they show in Windows File Explorer?

[mirkixx]

Thanks for the report,

• What your Files version? You can see it in Files settings > About.
• Do they show in Windows File Explorer?

Hey I just edited and added the files version. Its 2.5.21.0

Yeah Windows File Explorer works perfectly fine with the previews.
Files App also works fine if i refresh the folder, it doesnt fail any time I do that but it doesnt preview files automatically... Only if I have already been in that folder before, and without closing the app

[yaira2]

@mirkixx thank you for the report, this is a known issue with OneDrive locations. We're trying to find a fix, but the basic idea is that the first time the folder is opened, the thumbnails are not yet cached. The ideal fix would be for us to auto reload the icons after they are cached but we haven't found a good way to do this yet.

[yaira2]

@mirkixx a fix for this issue will be included in the next release.