Bug: Keeps force Closing

[Rockisaway]

Description

The application keeps force closing. Pretty regularly as I'm trying to view a file does not seem to be any common events surrounding it force closing.

Steps To Reproduce

Open the application
Try to look at something and Force Closes.

Files Version

3.9.1.0

Windows Version

10.0.26100.3194

User ID

2cbaca5a-a95b-4527-a525-e44b93be7a88

Log File

debug.log

[Ben10Gh]

The crashing also occurs when deleting or renaming objects

[Josh65-2201]

Thanks for the report,

• Do you have the info pane open?
• The log doesn't show any errors, can you type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot any errors that have Files.exe shown on the first line

[Ben10Gh]

@Josh65-2201 I get this: Name of application with error: Files.exe, Version: 1.0.0.0, Timestamp: 0x666b0000
Name of module with error: KERNELBASE.dll, Version: 10.0.19041.5369, Timestamp: 0xc3ec0adc
Exceptioncode: 0xc0000409

[Josh65-2201]

And do you have the Info pane open?

[BellCodingMen]

Seems to not crash when info pane is open, but does when preview and select a pdf (shows pdf thumbnails quickly in info pain but laggy showing pdf previews- eventually, after previewing a couple of pdf's, flicks up a pdf preview then crashes).

Faulting application name: Files.exe, version: 1.0.0.0, time stamp: 0x666b0000
Faulting module name: Microsoft.UI.Input.dll, version: 10.0.26105.1013, time stamp: 0xee9442fe
Exception code: 0xc0000409
Fault offset: 0x00000000000c6572
Faulting process id: 0x51ac
Faulting application start time: 0x01db84ec1e3ce62e
Faulting application path: C:\Program Files\WindowsApps\Files_3.9.1.0_x64__1y0xx7n9077q4\Files.App\Files.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.373.1736.0_x64__8wekyb3d8bbwe\Microsoft.UI.Input.dll
Report Id: 9e662ec5-c13e-414c-a3c5-6ac0f884f698
Faulting package full name: Files_3.9.1.0_x64__1y0xx7n9077q4
Faulting package-relative application ID: App

[Josh65-2201]

For now you will have to close the info pane as it causes the crash. This fixed for v4 and in the next preview update.