Bug: Files crashes when doing a file operation #17007
Description
Description
I've been enjoying the Files app for over a year now—it’s a really well-designed app with some incredibly useful features. That said, it’s currently crashing so frequently that I simply can’t use it anymore. I really hope this can be sorted out soon.
The app crashes constantly—sometimes every minute—regardless of what I'm doing. Crashes happen randomly, but I can almost always trigger one immediately by trying to drag-and-drop or cut and paste files between folders. It's making the app nearly unusable.
Steps To Reproduce
- Open the Files app
- Navigate to any folder
- Try to drag a file to another folder OR use cut (Ctrl+X) and paste (Ctrl+V)
- App crashes instantly or shortly after
Files Version
3.9.1.0
Windows Version
10.0.26120.3653
User ID
6b9a5337-84ea-44a0-8334-60f6407de731
Log File
Attached debug.log is from:
C:\Users\stell\AppData\Local\Packages\49306atecsolution.FilesUWP_et10x9a9vyk8t\LocalState
The log shows repeated warnings about pCloud Drive (mapped to P:) being inaccessible, and a few references to %localappdata%\Packages\FilesCommunity.Files_8wekyb3d8bbwe\LocalState which doesn't exist on my system.
Also found a debug.server.log in the same folder, but it’s empty (0 bytes), so I didn’t include it.
Hopefully this helps pinpoint the issue. Let me know if there's any other info I can provide!