Box Cloud Drive Contents Missing

[madtempest]

Explain the bug
When browsing the contents of the "Box" cloud drive, there is only a single file. When reviewing this directory within regular Windows Explorer, all expected content is there.

To reproduce

1. Go to Cloud Drives
2. Click on Box
3. Review the list of content

Expected behavior
When browsing the contents of the "Box" cloud drive, there is only a single file. When reviewing this directory within regular Windows Explorer, all expected content is there.
debug.txt
debug_fulltrust.txt

Logfile
Upload the log file here for us to understand your issue better.

• You can access it from Settings->About->Open log location.
  or
• Copy the debug.log and debug_fulltrust.log from the following directory, and upload the files here.
  %localappdata%\Packages\49306atecsolution.FilesUWP_et10x9a9vyk8t\LocalState

Screenshots
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System Information

• OS Version: Windows 10 2004 19041.746
• App version: 1.5.0.0

Additional comment
Add any other comment about the problem here. Does this problem happen again after restarting the app?

[gave92]

Could you check if turning on "show hidden files" and turning off "hide system files and folders" options the missing items appear?

[madtempest]

I couldnt find "hide system files and folders" as a specific option, but I did follow what I think was your intended instructions as per the screenshot.

This did not resolve the issue.

[mpassgeo]

I'm having the same issue and just wanted to add a comment as more user support for Box to be better supported.

[jaigak]

Box seem to create a virtual folder where it loads the list on demand for online-only files unlike OneDrive which creates a placeholder file for each online-only file. This is a problem not just with Files UWP but all Universal Windows Platform apps.

[madtempest]

@Jaiganeshkumaran That might be the case, but what about files that are kept locally on disk via its always sync feature? Surely those would be present.

[yaira2]

@madtempest This issue should be resolved with #4921.