[CO-290] Change Zendesk response template.

[ksaric]

https://iohk.myjetbrains.com/youtrack/issue/CO-290

This should implement the new template we require for the batch processing as discussed here - https://input-output-rnd.slack.com/archives/CAD19ENDP/p1526381935000032

To try it out:

stack ghci

λ> let knowledge = Knowledge mempty LogAnalysis.Types.NetworkError mempty mempty "234"
λ> import Data.Map
λ> let analysis = singleton knowledge ["Network.Socket.recvBuf: resource vanished"]
λ> prettyFormatAnalysis analysis
"Dear user,\n\nThank you for contacting the IOHK Technical Support Desk. We appologize for the delay in responding to you. We have analyzed the log that you submitted and it appears that your issue is addressed in the Daedalus FAQ in Issue 234. Please go to https://daedaluswallet.io/faq/ and check Issue 234 to resolve your problem.\nPlease let us know if your issue is resolved. If you are still having trouble please reply back to this email and attach a new log file so that we can work with you to fix your problem.\nThanks, \nThe IOHK Technical Support Desk Team\n"

We will add the tests after we have this working since we have to shuffle quite a lot of things around.
The issue mapping is here (https://input-output-rnd.slack.com/archives/CAD19ENDP/p1526384148000046) and requires additional feedback.

[HirotoShioi]

I reviewed it, everything looks very nice! I'll be happy to merge it.