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Component: BackendComponent: EmailFixed in 2.3.xThe issue has been fixed in 2.3 release lineThe issue has been fixed in 2.3 release lineIssue: Clear DescriptionGate 2 Passed. Manual verification of the issue description passedGate 2 Passed. Manual verification of the issue description passedIssue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedIssue: Format is validGate 1 Passed. Automatic verification of issue format passedGate 1 Passed. Automatic verification of issue format passedIssue: Ready for WorkGate 4. Acknowledged. Issue is added to backlog and ready for developmentGate 4. Acknowledged. Issue is added to backlog and ready for developmentReproduced on 2.3.xThe issue has been reproduced on latest 2.3 releaseThe issue has been reproduced on latest 2.3 release
Description
Preconditions (*)
- Magento CE 2.3.2
- CentOS Linux release 7.6.1810
- MySQL version: 10.1.40-MariaDB
Steps to reproduce (*)
- Login to Admin Panel.
- Go to Marketing -> Email Templates -> Click on button "Add New Template"
- For section "Template Content", click on button "Insert Variable". A list of available variables appears. This list does not shows variables for "Support Email and Name"
Expected result (*)
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The list show the variables for "Support Name and Email". Because this information is captured under Admin screen "Stores -> Configuration -> General -> Store Email Addresses -> Customer Support"
Refer below snapshot:
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Like other email variables {{config path='trans_email/ident_sales/email'}}, the support email should be rendering on emails if variable {{config path='trans_email/ident_support/email'}} is used.
Actual result (*)
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Component: BackendComponent: EmailFixed in 2.3.xThe issue has been fixed in 2.3 release lineThe issue has been fixed in 2.3 release lineIssue: Clear DescriptionGate 2 Passed. Manual verification of the issue description passedGate 2 Passed. Manual verification of the issue description passedIssue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedIssue: Format is validGate 1 Passed. Automatic verification of issue format passedGate 1 Passed. Automatic verification of issue format passedIssue: Ready for WorkGate 4. Acknowledged. Issue is added to backlog and ready for developmentGate 4. Acknowledged. Issue is added to backlog and ready for developmentReproduced on 2.3.xThe issue has been reproduced on latest 2.3 releaseThe issue has been reproduced on latest 2.3 release