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{{config path='trans_email/ident_support/email'}} does not display support email #24419

@logicallimit

Description

@logicallimit

Preconditions (*)

  1. Magento CE 2.3.2
  2. CentOS Linux release 7.6.1810
  3. MySQL version: 10.1.40-MariaDB

Steps to reproduce (*)

  1. Login to Admin Panel.
  2. Go to Marketing -> Email Templates -> Click on button "Add New Template"
  3. For section "Template Content", click on button "Insert Variable". A list of available variables appears. This list does not shows variables for "Support Email and Name"

Expected result (*)

  1. The list show the variables for "Support Name and Email". Because this information is captured under Admin screen "Stores -> Configuration -> General -> Store Email Addresses -> Customer Support"
    Refer below snapshot:
    image

  2. Like other email variables {{config path='trans_email/ident_sales/email'}}, the support email should be rendering on emails if variable {{config path='trans_email/ident_support/email'}} is used.

Actual result (*)

  1. Refer below snapshot.
    image

  2. The list of variables does not show customer support name and email details.

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Component: BackendComponent: EmailFixed in 2.3.xThe issue has been fixed in 2.3 release lineIssue: Clear DescriptionGate 2 Passed. Manual verification of the issue description passedIssue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedIssue: Format is validGate 1 Passed. Automatic verification of issue format passedIssue: Ready for WorkGate 4. Acknowledged. Issue is added to backlog and ready for developmentReproduced on 2.3.xThe issue has been reproduced on latest 2.3 release

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