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Unable to issue refund #29014
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Hi @Zyles. Thank you for your report.
Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:
For more details, please, review the Magento Contributor Assistant documentation. Please, add a comment to assign the issue:
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Hi @ajijshekh123. Thank you for working on this issue.
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@magento give me 2.4-develop instance |
Hi @ajijshekh123. Thank you for your request. I'm working on Magento 2.4-develop instance for you |
✅ Confirmed by @ajijshekh123 Issue Available: @ajijshekh123, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself. |
@magento I am working on this |
@magento give me 2.4-develop instance |
Hi @madhurajawat. Thank you for your request. I'm working on Magento 2.4-develop instance for you |
Hi @madhurajawat, here is your Magento instance. |
@Zyles Can you please elaborate more step 3. Create credit memo, enter a sum in "Adjustment refund" box |
Hi @sdzhepa & @madhurajawat, Thanks. |
Hi @sdzhepa. Thank you for your request. I'm working on Magento 2.4-develop instance for you |
Hi @sdzhepa, here is your Magento instance. |
Hello @Zyles Thank you for your contribution and collaboration! At first glance, it looks like a bug but after dig deeper, and read the documentation I found it is expected behavior. Quote from the official documentation "Create a Credit Memo"
It means that "Adjustment Refund" cannot be used to return more money that was paid for all ordered items. Example of a partial refund with "Adjustment Refund":
Total refund amount lest then total ordered amount. So, if you need to return the amount bigger than all order total, "Adjustment Refund" is not applicable to such a case. |
@magento give me 2.4-develop instance |
Preconditions (*)
Magento 2.3.3
Steps to reproduce (*)
Expected result (*)
Able to refund.
Actual result (*)
The most money available to refund is XXX.
Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.
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