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Magento 2. Admin Place Order not working as expected. #31786

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victortodoran opened this issue Jan 20, 2021 · 19 comments · Fixed by #31841
Closed
1 of 3 tasks

Magento 2. Admin Place Order not working as expected. #31786

victortodoran opened this issue Jan 20, 2021 · 19 comments · Fixed by #31841
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Component: Admin Component: Shipping Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Priority: P2 A defect with this priority could have functionality issues which are not to expectations. Progress: done Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch Severity: S2 Major restrictions or short-term circumventions are required until a fix is available.

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@victortodoran
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victortodoran commented Jan 20, 2021

Preconditions (*)

  1. Magento 2.4.1
  2. Not reproduced on 2.4-develop;
  3. Reproduced on 2.4-develop + MSI (Inventory);

Steps to reproduce (*)

  1. Create customer with different default billing and default shipping address (2 different addresses in total)
  2. Go to Admin > Sales > Orders > Create Order
  3. Select customer from step 1
  4. Edit any billing input

Expected result (*)

  1. Only billing inputs change

Actual result (*)

  1. Shipping counterpart input changes

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

  • < ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • [ > Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
@m2-assistant
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m2-assistant bot commented Jan 20, 2021

Hi @victortodoran. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

  • Summary of the issue
  • Information on your environment
  • Steps to reproduce
  • Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

Please, add a comment to assign the issue: @magento I am working on this


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@victortodoran
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@magento give me 2.4-develop instance

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Hi @victortodoran. Thank you for your request. I'm working on Magento instance for you.

@victortodoran
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victortodoran commented Jan 20, 2021

I confirm this is reproducing on 2.4-develop

@ajijshekh123 ajijshekh123 self-assigned this Jan 20, 2021
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m2-assistant bot commented Jan 20, 2021

Hi @ajijshekh123. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

    DetailsIf the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

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    Details- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
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@ajijshekh123
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@magento give me 2.4-develop instance

@magento-deployment-service
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Hi @ajijshekh123. Thank you for your request. I'm working on Magento instance for you.

@ajijshekh123
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Hi @victortodoran,
This issue has been reproduced on the Latest Magento 2.4 Instance.

See attached the screenshot:

image

31786

31786_1

@victortodoran - When the user changes the billing address content on the Address Information > Billing Address section, It automatically updates the Shipping address information.

I have confirmed this issue but Need to final approvement for the @sdzhepa end.

Thanks.

@ajijshekh123 ajijshekh123 added Component: Admin Component: Shipping Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch labels Jan 21, 2021
@m2-community-project m2-community-project bot removed Issue: Clear Description Gate 2 Passed. Manual verification of the issue description passed Issue: ready for confirmation labels Jan 21, 2021
@magento-engcom-team
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✅ Confirmed by @ajijshekh123
Thank you for verifying the issue. Based on the provided information internal tickets MC-40541 were created

Issue Available: @ajijshekh123, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

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m2-assistant bot commented Jan 21, 2021

Hi @sdzhepa. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

    1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
    1. Verify that the issue is reproducible on 2.4-develop branch
      Details- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
      - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
      - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
    1. If the issue is not relevant or is not reproducible any more, feel free to close it.

@engcom-Alfa engcom-Alfa self-assigned this Jan 21, 2021
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m2-assistant bot commented Jan 21, 2021

Hi @engcom-Alfa. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

    1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
    1. Verify that the issue is reproducible on 2.4-develop branch
      Details- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
      - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
      - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
    1. If the issue is not relevant or is not reproducible any more, feel free to close it.

@engcom-Alfa
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@magento give me 2.4-develop instance

@magento-deployment-service
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Hi @engcom-Alfa. Thank you for your request. I'm working on Magento instance for you.

@engcom-Kilo engcom-Kilo self-assigned this Jan 22, 2021
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m2-assistant bot commented Jan 22, 2021

Hi @engcom-Kilo. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

    1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
    1. Verify that the issue is reproducible on 2.4-develop branch
      Details- Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
      - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
      - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
    1. If the issue is not relevant or is not reproducible any more, feel free to close it.

@engcom-Foxtrot engcom-Foxtrot removed their assignment Jan 22, 2021
@engcom-Alfa
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engcom-Alfa commented Jan 22, 2021

Case 1.

Check on version Magento 2.4-develop

Manual testing scenario:

  1. Create customer with different default billing and default shipping address (2 different addresses in total);
    For example:
    Screenshot from 2021-01-22 22-16-02
  2. Go to Admin -> Sales -> Orders -> Create New Order;
  3. Select customer from step 1;
  4. Edit any billing input;

Actual Result: ✔️ Only billing inputs change

Peek 2021-01-22 22-24

Case 2.

Check on version Magento 2.4-develop + Inventory (MSI)

Manual testing scenario:

  1. Create customer with different default billing and default shipping address (2 different addresses in total);
    For example:
    Screenshot from 2021-01-22 22-16-02
  2. Go to Admin -> Sales -> Orders -> Create New Order;
  3. Select customer from step 1;
  4. Edit any billing input;

Actual Result: ✖️ Delivery input data has changed

Peek 2021-01-22 22-46

In summary, we can assume that there may be problems in MSI (Inventory).
Therefore, it is necessary to conduct RCA by developers to find out what caused this problem.

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Labels
Component: Admin Component: Shipping Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Priority: P2 A defect with this priority could have functionality issues which are not to expectations. Progress: done Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch Severity: S2 Major restrictions or short-term circumventions are required until a fix is available.
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