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Price mismatch in frontend product search and product details pages #34074

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engcom-November opened this issue Sep 14, 2021 · 9 comments
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Area: Catalog Component: Catalog Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Priority: P1 Once P0 defects have been fixed, a defect having this priority is the next candidate for fixing. Progress: done Reported on 2.4.x Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch

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@engcom-November
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engcom-November commented Sep 14, 2021

Summary (*)

There is a price mismatch issue happening in Product search and detail page on frontend with multiple stores and Catalogue Price Scope is changed from Website to Global. Issue is specific to existing products before switching the scope.

Preconditions (*)

  1. Magento 2.4-develop
  2. Multiple Websites/Stores are setup

Steps to reproduce (*)

  1. Setup multiple Magento Stores
  2. Admin - Stores - Configuration - Catalog - Catalog - Set "Catalog Price Scope" to 'Website' and Save
  3. Reindex and clear cache
  4. Create a simple product which should be visible in all websites
  5. Product edit page - Change the scope view to your website store, enter different price amount and save
  6. Product edit page - Change the scope view to other store, enter different price and save
  7. Reindex and clear cache
  8. Frontend - Navigate to new Store website - No issue: Website Price is displayed in Catalog Search Results page and Product Details page
  9. Admin - Stores - Configuration - Catalog - Catalog - Set "Catalog Price Scope" to "Global" and Save
  10. Reindex and clear cache
  11. Front end - New store view - Verify Product Price in Catalog Search Results page and Product Details page
    Issue: Global Price is displayed in Catalog Search Results page whereas Website Price is displayed in Product Details page

Expected result (*)

Global Price to be displayed in both Catalog Search Results page and product details page

Actual result (*)

Global Price is displayed in Catalog Search Results page whereas Website Price is displayed in Product Details page

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Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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m2-assistant bot commented Sep 14, 2021

Hi @engcom-November. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

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m2-assistant bot commented Sep 14, 2021

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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@engcom-November engcom-November added Area: Catalog Component: Catalog Reported on 2.4.x Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed labels Sep 14, 2021
@m2-community-project m2-community-project bot moved this from Ready for Confirmation to Confirmed in Issue Confirmation and Triage Board Sep 14, 2021
@github-jira-sync-bot
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✅ Jira issue https://jira.corp.magento.com/browse/AC-1214 is successfully created for this GitHub issue.

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m2-assistant bot commented Sep 14, 2021

✅ Confirmed by @engcom-November. Thank you for verifying the issue.
Issue Available: @engcom-November, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

@engcom-Lima engcom-Lima changed the title Changing Price Scope to Global - Global Price in Catalog Search results page whereas Website Price displayed in Product Details page for existing products Price mismatch in product search and detail page when changing Price Scope from Website to Global Sep 17, 2021
@engcom-Lima engcom-Lima changed the title Price mismatch in product search and detail page when changing Price Scope from Website to Global Price mismatch in product search and detail page when changing Price Scope Sep 17, 2021
@engcom-Lima engcom-Lima changed the title Price mismatch in product search and detail page when changing Price Scope Price mismatch in product search and detail page when changing price Scope Sep 17, 2021
@engcom-Lima engcom-Lima changed the title Price mismatch in product search and detail page when changing price Scope Price mismatch in product search and detail page Sep 17, 2021
@engcom-Lima engcom-Lima changed the title Price mismatch in product search and detail page Price mismatch in frontend product search and detail page Sep 17, 2021
@engcom-Lima
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engcom-Lima commented Sep 17, 2021

I re-evaluated the issue and verified the same. Issue is reproducible on 2.4-develop version.

@engcom-Alfa engcom-Alfa changed the title Price mismatch in frontend product search and detail page Price mismatch in frontend product search and product details pages Sep 17, 2021
@engcom-Alfa engcom-Alfa added the Priority: P1 Once P0 defects have been fixed, a defect having this priority is the next candidate for fixing. label Sep 21, 2021
@m2-community-project m2-community-project bot added this to Ready for Development in High Priority Backlog Sep 21, 2021
@radu-work
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@magento add to contributors team

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m2-assistant bot commented Oct 7, 2021

Hi @radu-work! 👋
Thank you for joining. Please accept team invitation 👉 here 👈 and add your comment one more time.

@radu-work
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@magento I'm working on it

@m2-community-project m2-community-project bot moved this from Ready for Development to Dev In Progress in High Priority Backlog Jan 5, 2022
@m2-community-project m2-community-project bot moved this from Ready for Development to Dev In Progress in High Priority Backlog Jan 5, 2022
@m2-community-project m2-community-project bot moved this from Dev In Progress to Pull Request In Progress in High Priority Backlog Jan 10, 2022
@m2-community-project m2-community-project bot moved this from Pull Request In Progress to Dev In Progress in High Priority Backlog May 9, 2022
@m2-community-project m2-community-project bot moved this from Dev In Progress to Ready for Development in High Priority Backlog May 10, 2022
@m2-community-project m2-community-project bot moved this from Ready for Development to Dev In Progress in High Priority Backlog May 20, 2022
@m2-community-project m2-community-project bot moved this from Ready for Development to Dev In Progress in High Priority Backlog May 20, 2022
@m2-community-project m2-community-project bot moved this from Dev In Progress to Ready for Development in High Priority Backlog May 24, 2022
@m2-community-project m2-community-project bot moved this from Ready for Development to Dev In Progress in High Priority Backlog May 26, 2022
@m2-community-project m2-community-project bot moved this from Dev In Progress to Pull Request In Progress in High Priority Backlog May 26, 2022
@engcom-November
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This issue got fixed in the scope of the internal Jira ticket AC-1214 by the internal team
Related commits: https://github.com/magento/magento2/search?q=AC-1214&type=commits

Based on Jira, target version is 2.4.5

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Labels
Area: Catalog Component: Catalog Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Priority: P1 Once P0 defects have been fixed, a defect having this priority is the next candidate for fixing. Progress: done Reported on 2.4.x Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch
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