Captcha refreshes when Payment Method is changed (when checkout Captcha is set to OFF)

[pmonosolo]

Preconditions (*)

1. ReCaptcha turned OFF on all of the forms:

2. ReCaptcha keys added to the configuration

3. At least 2 payment methods are enabled.

Steps to reproduce (*)

1. Go to checkout page
2. Click on different payment methods and notice request to /captcha/refresh/ is being made when payment method is changed.

Expected result (*)

1. No request to refresh ReCaptcha when ReCaptcha is turned off for Checkout.

Actual result (*)

1. Request is made to refresh to ReCaptcha which creates a delay of about 0.5 - 1.5 seconds on checkout page while totals are reloading.

---

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.

[m2-assistant]

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[pmonosolo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @pmonosolo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @pmonosolo, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
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[pmonosolo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @pmonosolo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @pmonosolo, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[pmonosolo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @pmonosolo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @pmonosolo, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[engcom-November]

Hi @pmonosolo ,
Verified the issue on Magento 2.4-develop branch but cannot able to reproduce the issue with provided steps. Kindly verify the issue on Magento 2.4-develop branch and provide missing steps if any if the issue is still reproducible.
Thank you.

[pmonosolo]

Hi @pmonosolo , Verified the issue on Magento 2.4-develop branch but cannot able to reproduce the issue with provided steps. Kindly verify the issue on Magento 2.4-develop branch and provide missing steps if any if the issue is still reproducible. Thank you.

Hello, I got access to demo instance today.

Here are the tests:

^^ you can see here /refresh is being called.

The checkout ReCaptcha is turned off:

The instance from another ticket can be used to test this:

Admin access: https://fec85852d553821a047c03511225dba0.instances.magento-community.engineering/admin_f8b5
Login: 65d69133
Password: 5a0f52cfb398

It looks like the actual recaptcha is not being triggered, its the original Magento captcha that is being refreshed:
{"imgSrc":"https://fec85852d553821a047c03511225dba0.instances.magento-community.engineering/media/captcha/base/d63305d3d16607e2d1efc96b50b81081.png"}
{"imgSrc":"https://fec85852d553821a047c03511225dba0.instances.magento-community.engineering/media/captcha/base/b1f30744e2565ac6ef6780041e9a53fc.png"}
{"imgSrc":"https://fec85852d553821a047c03511225dba0.instances.magento-community.engineering/media/captcha/base/1e3ca4fb3f120139f704d92b2ae13f21.png"}

Each of these requests are 0.5 seconds:

Here is the look of the page:

I checked Customer Configuration and original Magento captcha is turned on:

Although the Checkout / Placing Order is not turned on:

So maybe it should not be generating Captcha when you click on each payment method when it's turned off in Configuration?

[pmonosolo]

I did an additional test and turned off Admin and Customer Captcha:

ADMIN

CUSTOMER

I'm getting the same result, /refresh is being called:

[m2-assistant]

Hi @engcom-Hotel. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Hotel]

Hello @pmonosolo,

We have tried to reproduce the issue in Magento 2.4-develop branch and the issue is reproducible for us. For us too the ReCaptcha is disabled for the below pages:

We have enabled the ReCaptcha V2:

And on the checkout page that refresh is hitting:

Hence confirming this issue.

Thanks

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.magento.com/browse/AC-2338 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Hotel. Thank you for verifying the issue.
Issue Available: @engcom-Hotel, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[pmonosolo]

Hello @pmonosolo,

We have tried to reproduce the issue in Magento 2.4-develop branch and the issue is reproducible for us. For us too the ReCaptcha is disabled for the below pages:

We have enabled the ReCaptcha V2:

And on the checkout page that refresh is hitting:

Hence confirming this issue.

Thanks

Sorry my original post was about ReCaptcha, but I later found out, its the original Magento captcha that is being refreshed.

If you look at response result for /refresh its an image of captcha letters:

[pmonosolo]

Any update on this issue guys? @engcom-Hotel

I mean seriously this is like 500ms of dead space while your customer is fighting against their thoughts of "Do I really need this?"

When used on One Step Checkouts it's even slower because the sections reload multiple times.

[engcom-Hotel]

Hello @pmonosolo,

We have started working on this issue. We will update you further on this.

Thanks

[engcom-Hotel]

Hello,

As I can see this issue got fixed in the scope of the internal Jira ticket AC-2338 by the internal team
Related commits: https://github.com/magento/magento2/search?q=AC-2338&type=commits

Based on the Jira ticket, the target version is 2.4.6.

Thanks

[pmonosolo]

Hello,

As I can see this issue got fixed in the scope of the internal Jira ticket AC-2338 by the internal team Related commits: https://github.com/magento/magento2/search?q=AC-2338&type=commits

Based on the Jira ticket, the target version is 2.4.6.

Thanks

Beautiful! Thank you! @engcom-Hotel