Product customizable options incorrect after "import options"

[anvanza]

Preconditions (*)

1. Have an instance with Magento 2.4.3-p1
2. Create 2 storeviews with 2 languages

Steps to reproduce (*)

1. Create a product A with 25 customizable options and manage their order.
2. Translate the title for each option for both storeviews.
3. Make sure that each option has a different sku
4. Save product A
5. Create a product B, import options and select product A
6. Save product B

Expected result (*)

1. Product B has an exact copy of the customizable options of product A
2. The titles are translated per storeview, the order is the exact same.

Actual result (*)

1. The sortorder of the last 5 options is wrong, (also 0 in database) making them appear first.
2. The titles are not translated and are a copy of the option sku
3. I'm unable to sort options between pages

---

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @anvanza. Thank you for your report.
To speed up processing of this issue, make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, review the Magento Contributor Assistant documentation.

Add a comment to assign the issue: @magento I am working on this

To learn more about issue processing workflow, refer to the Code Contributions.

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.

🕙 You can find the schedule on the Magento Community Calendar page.

📞 The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, join the Community Contributions Triage session to discuss the appropriate ticket.

✏️ Feel free to post questions/proposals/feedback related to the Community Contributions Triage process to the corresponding Slack Channel

[anvanza]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @anvanza. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @anvanza, here is your Magento Instance: https://351645cb2e2f647e5aafbf0058aad4e8.instances.magento-community.engineering
Admin access: https://351645cb2e2f647e5aafbf0058aad4e8.instances.magento-community.engineering/admin_9dbd
Login: 680f55c7
Password: 17502234249b

[anvanza]

Reproduced this on the magento instance.
Created Product A with 25 options.

Changed the titles on storeview 1

Changed the titles on storeview 2
Created Product B and selected import from product A

At first it seems imported correctly

After clicking save

The order has changed

In other storeviews the titles dissappeared

[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-November]

Hi @anvanza ,
Thank you for reporting and collaboration. Verified the issue on Magento 2.4-develop above instance but cannot able to reproduce the issue.

1. Created prodx with 25 options.
   

2. Changed all titles of options in both store views (Default and other store)

3. Created prody by importing prodx options and Save
   No issue: Order of the options is same as created after saving and refresh
   

All other store views - options are not disappeared.

@anvanza I see your Product B order has changed but the options are present in all store views.
Kindly recheck and elaborate the missing steps if any if the issue is still reproducible.
Thank you.

[anvanza]

Hi @engcom-November ,

Thank you for the collaboration. Verified the issue on Magento 2.4-develop above instance and I am able to reproduce the issue. See screenshots created in my last comment. Both products are on that same instance.

Option titles are dropped like shown on your screenshot.
The option order is screwed, look at product with SKU product_b.
I verified this on a local instance where I could also see that the database values for sort_order = 0 for the last 5 products.

[engcom-November]

Verified the issue on Magento 2.4-develop branch again and the issue is reproducible.
Hence confirming the issue.
New Product B created by importing Product A options - Sorting order is changed before save and after save
Updated description of steps to reproduce.

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.magento.com/browse/AC-2678 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-November. Thank you for verifying the issue.
Issue Available: @engcom-November, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[yogesh-valiya]

@magento give me 2.4.3-p1 instance

[magento-deployment-service]

Hi @yvaliya. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @yvaliya, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[yogesh-valiya]

No problem, thanks anyway.

[engcom-Hotel]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Hotel. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Hotel, here is your Magento Instance: https://351645cb2e2f647e5aafbf0058aad4e8.instances.magento-community.engineering
Admin access: https://351645cb2e2f647e5aafbf0058aad4e8.instances.magento-community.engineering/admin_d76c
Login: a9aacc45
Password: a681fb45820c

[anvanza]

@engcom-Hotel , Where can I find the PR ?

[engcom-Hotel]

Hello @anvanza,

As I can see this issue got fixed in the scope of the internal Jira ticket AC-2678 by the internal team
Related commits: https://github.com/magento/magento2/search?q=AC-2678&type=commits

Based on the Jira ticket, the target version is 2.4.6.

Thanks