Export file list - file missing

[ClemenF]

Preconditions and environment

• Magento version : 2.4.5-p1
• Multiple export files created

Steps to reproduce

1. Go to System > Data Transfer > Export
2. Display a list of available file

Expected result

I have around 2400 files exported in folder var/export/xml/Archives/order_export/.
Need to see all those file

Actual result

I have only 19 files listed.

Additional information

I investigate in code and found out in the file :
src/vendor/magento/module-import-export/Ui/DataProvider/ExportFileDataProvider.php:174
that it creates a variable $sortedFiles and uses the file's mtime stat as a key (last modification time) and as a sort.

In my case, multiple files are created and it seems that it's modified at the same time sometimes. This results in not displaying all my available exported files.

To have files with a "last modify" time set to the same, you can rsync or scp from a distant server and some of them will have the same information.

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @ClemenF. Thank you for your report.
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[m2-assistant]

Hi @engcom-Dash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
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• 4. Verify that the issue is reproducible on 2.4-develop branch
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[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://5775baab097817b9ce8d6fe42cdcf721.instances.magento-community.engineering
Admin access: https://5775baab097817b9ce8d6fe42cdcf721.instances.magento-community.engineering/admin_1748
Login: 5f9d5249
Password: 2d4e25bb278a

[engcom-Dash]

Hi @ClemenF ,

Thanks for raising this issue,

Could you please provide More Information about this issue and Provide exact use case test steps for this issue as well as if you any screenshots for this issue Kindly share here,Because its very easy to proceed further and helpful to reproduce the issue quickly.

Regards,

[ClemenF]

Hello,

In my production environment, I have an automatic cron that creates an export of my orders. It creates a .xml file and a .log file.
In admin/export/index, you can see that I have one file names orders_20230305_190018_1.log :

whereas on my server, I have one orders_20230305_180018_1.log and orders_20230305_180018_1.xml :

With the following command, I get the last modification time stat :
stat -c %Y filename
It's the same for both my file :

I can reproduce it in my local environment by running a command rsync of all my files in the export folder.

NB : The display name change from the file name because of the hour.

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://5775baab097817b9ce8d6fe42cdcf721.instances.magento-community.engineering
Admin access: https://5775baab097817b9ce8d6fe42cdcf721.instances.magento-community.engineering/admin_7d7f
Login: ae6e717f
Password: 0963cee0e0a3

[engcom-Dash]

Hi @ClemenF ,

Thanks for contribution and collaboration,

Verified the issue in 2.4-Develop instance,its not reproducible.

Description:
Export file list - file missing

Precondtions:
Magento version 2.4-develop instance
PHP version 8.1
Multi export file created

Steps:

• Go to System > Data Transfer > Export

• Display a list of available file

Screenshot:

we created around 50 files and all the 50 files listed ,We are getting expected result as per the description.

Let us know if we are missing any steps,if the issue still reproducible.

Regards,

[ClemenF]

I think the issue is not reproducible with manual action because it's not possible to create files at the exact same time.

To reproduce you should connect to the server with the command line and copy multiple files (with "cp" command) in the folder var/export. As the cp command is fast, they will all have the same "last_modify" stat

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://5775baab097817b9ce8d6fe42cdcf721.instances.magento-community.engineering
Admin access: https://5775baab097817b9ce8d6fe42cdcf721.instances.magento-community.engineering/admin_0927
Login: 4c86d370
Password: a4d8ee96061b

[engcom-Dash]

HI @ClemenF ,

Thanks for your contribution,

As per your last comments ,We verified the issue in 2.4-develop instance,it is not reproducible.
Kindly refer the below screenshots:

We created more then 2000 csv files at the same time,But its not reflecting in Back end admin panel,Only one file listed.
Kindly provide more information or screenshots if the issue still reproducible.

Regards,

[ClemenF]

Hello @engcom-Dash

If I understand well, the issue is confirmed ? Do I have to do something now?

Regards

[engcom-Dash]

Hi @ClemenF ,

As per Main Description,this issue is not producible,Because when we creating more number of exported files at the same time as per the actual result 19 files listed,But we got only one file is listed.its closely to the actual result,But exact actual result.

Regards,

[ClemenF]

Hi @engcom-Dash

I don't understand your response. The issue is not that there are one or 19 files listed. It's that not all the files from the export folder are listed in the BO.

Regards,

[engcom-Dash]

Hi @ClemenF ,

Issue confirmed,

Verified the issue in 2.4-Develop instance and the issue is reproducible,Hence we are confirming the issue.

Preconditions:

Magento Version 2.4-Develop
PHP Version 8.1

Steps to reproduce:

1.Install Fresh Magento instance
2.Create Multiple Export file
3.Go to Stores >> System
4.Click on Export and Check Exported files is listed or not

Kindly Refer the below Screenshots:

We created more then thousand csv files but it not reflected in backend,only few files only showing in,we are getting actual behaviour as per the description,Hence we are confirming the issue.

Regards,

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-8301 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Dash. Thank you for verifying the issue.
Issue Available: @engcom-Dash, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[github-jira-sync-bot]

❌ You don't have permission to export this issue.

[ducquywp92]

Hello,
Is there a patch to fix this bug? What version of magento do you plan to fix this on?
Thank you.

[dhorytskyi]

The internal team is working on a solution for this issue.

[chittima]

Here is the Commit Id: 1bde57e