2.1 upgrade from 2.07 customer group can not be updated

[flnative]

Steps to reproduce

1. Create a new customer in 2.07
2. Upgrade to 2.1
3. Create a new customer group
   3b. Update the existing customer to the new group
4. Create new customer in 2.1
5. Change that customer to another customer group.

Expected result

1. Any existing customer in 2.07 should be able to update to new customer group in 2.1

Actual result

1. Customer who were setup in 2.07 could not updated to a new customer group in 2.1
2. Customers who were created in 2.1 could be updated to a new customer group.
3. Note: I never tried updating an existing customer in 2.07 to a new group.

Notes from my host provider:
I've reviewed the two customers on the database, and there are some differences between the two, however, when changing both of them to a different group, I am able to replicate the issue with only the user that I did not create. These changes made the test user have a group ID change from 1 to 2 when switching from General to Wholesale, while the other customer remained at 1.

Manually changing this database value to 2 had no effect on the customer in the backend. Additionally, there are a number of differences by default between the two users. The user that existed before the update has a variety of columns populated with content that the new user does not, such as a password hash and gender. You can see this yourself in the customer_entity table.

This definitely appears to be an issue only with the user that existed before the update.

[miakusha]

Hi @flnative, I cannot reproduce this issue. We need more information about your configuration

[flnative]

I have since updated to 2.1.1 and I still have this issue. Tell me what information you need. I can provide access to the admin if need be.

[sevos1984]

Have you run customer grid index after upgrade?

[slavvka]

Closed since there no reply.

[flnative]

Please reopen. I cannot edit any customer group. I try to change from General to wholesale or retail and the system says saved but the value is still the same. This is new customers created after the upgrade. I now have 2.1.2 installed. Previously, it was just the customers that were created in 2.0 that I could not edit and save. Now it is anything cannot be edit saved.

I use Nexcess shared hosting plan.

Is this a simple permissions issue or something?

[flnative]

I did run reindex on the terminal for all indexes... Still cannot change customer group.

Please note that two indexes did NOT re-index when checking status in the admin back-end as they show old status dates - (Product Categories and catalog Product Rule); the rest showed today's date.

Command: php bin/magento indexer:reindex
Design Config Grid index has been rebuilt successfully in 00:00:00
Customer Grid index has been rebuilt successfully in 00:00:00
Category Flat Data index has been rebuilt successfully in 00:00:00
Category Products index has been rebuilt successfully in 00:00:00
Product Categories index has been rebuilt successfully in 00:00:00
Product Price index has been rebuilt successfully in 00:00:01
Product EAV index has been rebuilt successfully in 00:00:01
Stock index has been rebuilt successfully in 00:00:00
Catalog Search index has been rebuilt successfully in 00:00:00
Catalog Rule Product index has been rebuilt successfully in 00:00:00
Catalog Product Rule index has been rebuilt successfully in 00:00:00

[flnative]

Here is the issue and it resolved for me. This sounds like a bug to me. "Solved! I had to tick the 'Disable Automatic Group Change Based on VAT ID' box under customer group dropdown under the Account Information tab when you edit a particular customer's information."

http://stackoverflow.com/questions/23255545/magento-ce-customer-groups-changing-not-saving