Customer Admin Shopping Cart View Missing

[alexgoodey]

It is not possible to view what a registered customer has in their shopping cart in Magento CE 2.1.0.

This functionality was available in the Magento 1.* and it does look like some provision has been made for it in version 2 as these files exist:

./vendor/magento/module-customer/Block/Adminhtml/Edit/Tab/Carts.php
./vendor/magento/module-customer/Block/Adminhtml/Edit/Tab/Cart.php
./vendor/magento/module-customer/Controller/Adminhtml/Index/Carts.php

However there is no corresponding "CartsTab" file to actually add it to the admin screen.

Preconditions

1. Magento 2.1 install
2. Registered Customer

Steps to reproduce

1. Install a standard Magento 2.1 setup
2. Register a customer
3. Add a product to customers basket
4. Login to the admin area and navigate to customer
5. See no-existence of Shopping Cart tab

Expected result

1. At Step 5 above I would expect to a tab labelled Shopping Cart where I can view the products that are in the customers cart

Actual result

1. As step 5 above there is no tab for Shopping Carts

[pboisvert]

You should be able to see this functionality by clicking on the Manage Shopping Cart page (2nd link from the right)

Manage Shopping Cart

[alexgoodey]

Can you confirm what version that is? I don't have that link on my CE 2.1.0 install.

[alexgoodey]

Hi,

Any update on this?

Alex

[sja87]

same problem here. No cart link in admin.

[sevos1984]

Hi, Manage Shopping Cart button is available in EE version only both in 1.x and 2.x

[alexgoodey]

That is not true. In Magento CE 1.x you can view the customers shopping cart in the admin area.

[sevos1984]

I meant Manage Shopping Cart functionality. View cart is not available in M2 CE

[alexgoodey]

So my original report still stands: "Customer Admin Shopping Cart View Missing"

[sevos1984]

This functionality is not available anymore in M2

[alexgoodey]

Why not? I now have to explain to a client why Magento 2 has less features than Magento 1. Also why has it been partly implemented as my original post describes?

[alexgoodey]

In addition to the above, which also suggests that this functionality is intended to be in Magento CE 2.x is the fact that if you go to the "Abandoned Carts" report, and then click on one of the rows for a registered customer it tries to redirect you to a link like:

admin_xxx/customer/index/edit/id/159/active_tab/cart/key/xxxxxxxxxxxxxxxxxxxxxx

Where you actually end up is at the "Customer View" tab because the "Cart" is only partially implemented.

Will this now be flagged as a bug as it is fairly obvious as this functionality was intended to be part of Magento CE 2.x?

[alexgoodey]

Any update on this?