Couldnot place order "An error occured on the server. Please try to place the order again"

[prasannanwr]

I am unable to place the order in Magento 2.1.1.
I don't get specific log details to track the error.
The console log shows "Failed to load resource: the server responded with a status of 400 (Bad Request)" at
http://example.com/rest/default/V1/guest-carts/36b703a23e05b25a08da0e8ba5ab031f/payment-information

I have previously installed an extension to delete orders. But I removed it too and upgraded setup and cleared cache too.
But I can't place order now.

There are no table prefixes either. After setup upgrade, I runned "bin/magento setup:di:compile" command.

Please suggest

[kociiide]

Hi there,

I am having the same issue, glad it's not isolated to me.

We upgraded to magento 2.1.1 and are facing checkout issues associated with he number of address lines a customer has.

If a customer has only 1 address line filled in and the default setting is 2 the error occurs.

If you set the value to 1 in the admin panel customers with 1 address line can then checkout but with existing customers who have filled in 2 lines the problem again happens.

I could really do with a fix asap.

Thanks in advance
Dan

[Oxidation1]

Been stuck on this problem for awhile now.. cant seem to figure it out.. hopefully someone can...

[prasannanwr]

Don't anybody have insight on it. I am really disappointed with magento 2.1. I don't think the 2.1 version is ready for production.

[veloraven]

@prasannanwr please provide exact steps you do and specify payment and shipment methods you use. Is the problem present for Cash on Delivery payment method only or for others as well? Is customer registered or making order as guest?
Was it upgrade from some previous version or clear Magento install?

[prasannanwr]

The shipping method is Free shipping and the payment method is Cash on delivery.
I have not tested on other payment methods. My requirement is cod now. The customer is making order as guest.

I have installed fresh magento 2.1.1. Before it was working well. But after when I runned system upgrade and compiled, I got this error I guess but not sure.

[kociiide]

Hi Veloraven.

To replicate the same bug on our website and little more info please see below.

The same error as posted here is happening with us. We upgrade from 2.0.9 to 2.1.1.

We are also experiencing the same issues as documented here which is looks like this is repeated to:

#4921

Within the admin panel set the address lines for customers to 2:

Stores > Configuration > Customer > Customer Configuration > Name and Address Options: Number of Lines in a Street Address make it 2

Then register a new customer but only fill in one address line.

When you go to place an order you get the error originally posted here in the last stage.

If you change the admin value to 1 (which was a temporary fix for 2.1) the error occurs with customers who have 2 address lines filled in.

Hope this helps.
Dan

[prasannanwr]

Finally I figured out the problem. I have skipped City field on checkout because we don't need city on address.
Upon enabling the city field, it worked. I want to remove city on checkout. Are there any good way to do that?

Thanks

[jvreeken]

I'm having the same issue, but nothing has fixed it:
When I try to checkout:
{"message":"An error occurred on the server. Please try to place the order again.","trace":"#0 [internal function]: Magento\Checkout\Model\GuestPaymentInformationManagement->savePaymentInformationAndPlaceOrder('3bc99aeaf443e17...', 'james.vreeken@t...', Object(Magento\Quote\Model\Quote\Payment), Object(Magento\Quote\Model\Quote\Address))\n#1 /Users/jvreeken/Sites/morganjewelers/vendor/magento/module-webapi/Controller/Rest.php(307): call_user_func_array(Array, Array)\n#2 /Users/jvreeken/Sites/morganjewelers/vendor/magento/module-webapi/Controller/Rest.php(216): Magento\Webapi\Controller\Rest->processApiRequest()\n#3 /Users/jvreeken/Sites/morganjewelers/var/generation/Magento/Webapi/Controller/Rest/Interceptor.php(37): Magento\Webapi\Controller\Rest->dispatch(Object(Magento\Framework\App\Request\Http))\n#4 /Users/jvreeken/Sites/morganjewelers/vendor/magento/framework/App/Http.php(135): Magento\Webapi\Controller\Rest\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))\n#5 /Users/jvreeken/Sites/morganjewelers/vendor/magento/framework/App/Bootstrap.php(258): Magento\Framework\App\Http->launch()\n#6 /Users/jvreeken/Sites/morganjewelers/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http))\n#7 {main}"}

[xSevithx]

I am receiving the same error as well. I am disappointed with this software, this is the first choice of e commerce software I have tried, and I am debating to switch. I CAN say, that given the bugs in this version, there is no way I will get a license for EE. No way. Bugs on adding items into the catalog I had to circumvent myself. Now I cant checkout because I get an error. I have checked every log and they show nothing. All the fields are valid on checkout, it break, but still goes through. Im using live transactions, Im in production mode (Just switched lastnight)
Shipping&Handling is 0 (for local pickup & delivery). This software should have been well vetted before you release a buggy version, and cause problems for people with a customer base. Thank god I haven't launched yet.

Not to mention the install hung, but yet the log said it finished, front end would hang forever. But the installation went through.

[sanjayjethva]

I am facing the same issue in Magento 2.1.2.

[entity53]

We have the same issue Magento 2.1.2

[dreucifer]

I am having the same issue with Magento 2.1.2.

Preconditions

1. Magento CE 2.1.2 without sample data installed.
2. Configured USPS and FedEx Shipping Methods.
3. Configured PayPal Payments Pro Payment Method.
4. Imported products and categories from a previous shopping cart.
5. Set mode to production.

Steps to Reproduce

1. Navigate to storefront as a guest.
2. Open an imported category.
3. Click "Add to Cart" on an imported product.
4. Open mini shopping cart and click "Go to Checkout".
5. Complete Address and Shipping steps of checkout.
6. Select "Credit Card" for a Payment option.
7. Enter Credit Card details and click "Place Order".

Actual and Expected Results

Expected Results

To be sent to an order confirmation page and have the order show up in the 'Sales->Orders'.

Actual Results

I get an error that says, "An error occurred on the server. Please try to place the order again." with a trace:

#0 [internal function]: Magento\Checkout\Model\GuestPaymentInformationManagement->savePaymentInformationAndPlaceOrder('****', '****', Object(Magento\Quote\Model\Quote\Payment), Object(Magento\Quote\Model\Quote\Address))
#1 ****/vendor/magento/module-webapi/Controller/Rest.php(307): call_user_func_array(Array, Array)
#2 ****/vendor/magento/module-webapi/Controller/Rest.php(216): Magento\Webapi\Controller\Rest->processApiRequest()
#3 ****/var/generation/Magento/Webapi/Controller/Rest/Interceptor.php(37): Magento\Webapi\Controller\Rest->dispatch(Object(Magento\Framework\App\Request\Http))
#4 ****/vendor/magento/framework/App/Http.php(135): Magento\Webapi\Controller\Rest\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#5 ****/vendor/magento/framework/App/Bootstrap.php(258): Magento\Framework\App\Http->launch()
#6 ****/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http))
#7 {main}

Additional Information

I am also seeing HTTP 400 Bad Request errors on ****/rest/default/V1/guest-carts/****/payment-information