Loader issue with Payflow Pro Payment Method.

[vishveskrish]

Preconditions

1. Magento CE 2.1.2(upgraded from 2.0.2 to 2.1.2) without sample data installed.
2. Configured PayPal Payflow Pro Payment Method.

Steps to reproduce

1. Navigate to storefront.
2. Click "Add to Cart" and go to the cart checkout page.
3. Enter all the details which require to place an order and click on Place order button.

Actual and Expected result:

Expected result:
The loader image should be invisible after redirecting to the payment page/success page or error page.

Actual result:
Order is placed but loader image is getting hidden before page redirection is started(Redirection starts approx after 1 seconds).Due to that reason customer will not able to know that the payment process is still running.

Our debugging outcome :

Here is the payment request process flow .

1. set-payment-information: This is the first request executing by clicking on place order button. (www.xyz.com/storename/rest/repairparts/V1/carts/mine/set-payment-information) - Loader status is visible.
2. requestSecureToken: This request execute after the set-payment-information process is completd (www.xyz.com/storename/rest/repairparts/paypal/transparent/requestSecureToken) - Loader status is invisible and no process is going in customer point of view.
3. customer/section/load/?sections=messages&update_section_id=true&_=1477312905797
   : Loader is alread invisible and no process is going in customer point of view.
4. https://payflowlink.paypal.com/
   : Loader status is invisible and redirection process starts.

So overall finding says that issue with step 2,3,4.

[LiamFielding]

Funnily enough this may relate to my problem. Are you trying to update another section than messages? The messages request is made every time I call certain urls. If it's the section that needs updating this may be the problem.

[viktym]

Hi @vishveskrish
We've created internal ticket MAGETWO-60589 to address this issue.
Thanks for reporting

[vishveskrish]

Hi @viktym , Thank you for the response!
Could you please provide the ETA for the resolution of this issue ?

Thanks,

[fxdegroot]

We're having the same problem on CE 2.1.2, CE 2.1.3 and EE 2.1.2. At the moment it's not possible for our customer to use the Payflow Pro payment method because of this issue. It's a critical issue in my opinion.

Can we get an ETA on this ?

[Tristan-N]

Does your issue occur when you try to select payment/shipment method before you filled in an address? Because this looks a loot like an issues I an battling with atm. When I fill in address and then Cash on Delivery (for example) it works fine. When I do it the other way around it starts loading and loading etc. (CE 2.1.3)

[ladle3000]

Very disappointing to see this critical checkout issue is still present after 6 months. Do any of you have a workaround solution? We have a contract with PayPal that we can't break and must process this way. Going back to m1 is not an option.

[vishveskrish]

@snoroozi : We have applied the workaround patch.

Copy this js in your theme: /Magento_Checkout/web/js/action/set-payment-information.js

Find this code :

return storage.post( serviceUrl, JSON.stringify(payload) ).fail( function (response) { errorProcessor.process(response, messageContainer); } ).always( function () { fullScreenLoader.stopLoader(); } );

and replace with below

` return storage.post(
serviceUrl, JSON.stringify(payload)
).fail(
function (response) {
errorProcessor.process(response, messageContainer);
}
).always(
function () {
setTimeout(function(){
fullScreenLoader.stopLoader();
}, 6000);

            }
        );`

Hope this works for you.

[vishveskrish]

@viktym : Sir do we get any resolution ? Is there any ETA on this issue ?