Skype Web Control - 500 error when replying using actions/buttons returned by bots

[robsonmafra]

Issue

Error in Skype Web Control when replying in an action/button returned by bots. I have the error in my bot, but it also happens in the bots in https://dev.skype.com/bots

Here I tested the Heston Bot, you can see the 500 errors every time I clicked on "Continue":

Here the error of the 500 error request:

curl 'https://client-s.gateway.messenger.live.com/v1/users/ME/conversations/28:7036b7fa-28aa-4eba-9ad0-0f33b3ca0533/messages' -H 'Pragma: no-cache' -H 'BehaviorOverride: redirectAs404' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36' -H 'ClientInfo: os=Windows; osVer=10; proc=Win32; lcid=en-us; deviceType=1; country=IE; clientName=swc; clientVer=912/0.95.0.31//swc' -H 'ContextId: tcid=75537d17-3753-1df3-73b3-15993dbb5775' -H 'RegistrationToken: registrationToken=...' -H 'Referer: https://swc.cdn.skype.com/v/0.95.31/services.html?ver=0.95.31&platform=undefined&env=prod' -H 'Content-Type: text/plain;charset=UTF-8' -H 'Origin: https://swc.cdn.skype.com' -H 'Expires: 0' --data-binary '{"contenttype":"text","composetime":"2019-01-19T21:31:48.113Z","clientmessageid":"1547933508113","content":"Continue","properties":"https://swc.cdn.skype.com/v/0.95.31/Continue","messagetype":"RichText","processedcontent":"Continue","imdisplayname":"Robson Mafra"}' --compressed

Here I tested the other bot, the StubHub, same error when replying using the quick answers options:

Here the error of the 500 error request:

curl 'https://client-s.gateway.messenger.live.com/v1/users/ME/conversations/28:e33eb54a-e562-4cc5-891f-73c8087e47e1/messages' -H 'Pragma: no-cache' -H 'BehaviorOverride: redirectAs404' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36' -H 'ClientInfo: os=Windows; osVer=10; proc=Win32; lcid=en-us; deviceType=1; country=IE; clientName=swc; clientVer=912/0.95.0.31//swc' -H 'ContextId: tcid=7dd3351d-d79b-d73b-f951-1b3f717b7131' -H 'RegistrationToken: registrationToken=...' -H 'Referer: https://swc.cdn.skype.com/v/0.95.31/services.html?ver=0.95.31&platform=undefined&env=prod' -H 'Content-Type: text/plain;charset=UTF-8' -H 'Origin: https://swc.cdn.skype.com' -H 'Expires: 0' --data-binary '{"contenttype":"text","composetime":"2019-01-19T21:39:58.358Z","clientmessageid":"1547933998358","content":"Find events","properties":"https://swc.cdn.skype.com/v/0.95.31/*Find%20events","messagetype":"RichText","processedcontent":"Find events","imdisplayname":"Robson Mafra"}' --compressed

Reproduction Steps

• Access https://dev.skype.com/bots
• Talk to any bot example using Skype Web Control
• Interact with the Bot until it reply with options or buttons
• Click on the option/button
• Expected behaviour should be send the message, however, the API is returning 500 error.

Component Impact

Skype Web Control

Customer Impact

All users that have bots with Skype Web Control can be impacted and not able to receive the answers/reply when the user select the option/button.

[stevkan]

@robsonmafra, the Skype Web Control is, effectively, a dead product and is no longer being supported by the Skype team. Similarly, the https://dev.skype.com/bots you tested were developed by Skype and were largely for demonstration. They do not receive much in the way of current support, either.

Users would best be served by utilizing the BotFramework-WebChat library in their sites. It offers a lot of features, but most importantly: it is actively supported.