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Add documentation for account deletion process#20927

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Ancairon merged 9 commits intonetdata:masterfrom
kanelatechnical:delete-account
Sep 8, 2025
Merged

Add documentation for account deletion process#20927
Ancairon merged 9 commits intonetdata:masterfrom
kanelatechnical:delete-account

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@kanelatechnical
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How to delete your Netdata account documentation, images in https://github.com/netdata/docs-images/pull/1/files

@ilyam8
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ilyam8 commented Sep 4, 2025

@kanelatechnical, we could simplify this by splitting it into a Quick Overview table and a collapsible Detailed Steps section (with screenshots). The current format makes this simple 5-step process appear more complex than it actually is. Adding screenshots to the current verbose format would make it even more overwhelming. You usually do it this way too: start with the essentials, provide details on demand.

Here is the Quick Overview example:


Quick Overview

Step Action Location in UI
1 Click your profile icon Bottom-left corner of the Netdata UI
2 Select Settings Profile menu
3 Click Delete account Bottom of the settings pop-up (right side of screen)
4 Review warning and choose an option:
- ✅ Cancel → return to settings
- ❌ Yes, delete → permanently delete account
Confirmation dialog

⚠️ Warning: Account deletion is permanent and cannot be undone.

Detailed Steps

Show detailed instructions with screenshots

@ilyam8 ilyam8 requested a review from Copilot September 4, 2025 13:10
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Pull Request Overview

This PR adds comprehensive documentation for the Netdata account deletion process. The documentation provides users with a clear step-by-step guide for permanently deleting their accounts, along with important warnings about data loss and alternative options.

Key Changes:

  • Creates a new documentation file explaining the account deletion workflow
  • Includes detailed warnings about the permanent nature of account deletion
  • Provides FAQ section addressing common concerns about the deletion process

Tip: Customize your code reviews with copilot-instructions.md. Create the file or learn how to get started.

kanelatechnical and others added 7 commits September 4, 2025 16:29
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Ilya Mashchenko <ilya@netdata.cloud>
Co-authored-by: Ilya Mashchenko <ilya@netdata.cloud>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Ilya Mashchenko <ilya@netdata.cloud>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
ilyam8
ilyam8 previously approved these changes Sep 4, 2025
@kanelatechnical
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@ilyam8 making the deletion of your account process appear less simple than it actually is is the goal here -it's a page long, I think people will survive it

:::note

Account deletion is permanent and cannot be undone. All your data, configurations, and settings will be permanently removed. If you wish to use Netdata again in the future, you'll need to create a new account and reconfigure everything from scratch.

:::

Step-by-Step Guide

Step 1: Access Your Profile Settings

Navigate to the Netdata UI and locate your user profile icon in the bottom-left corner of the interface. Click on it to open the profile menu.

Step 2: Open Settings

From the profile menu, click on "Settings" to access your account settings page.

Step 3: Locate the Delete Account Option

Once in the Settings page, your profile information will appear in a pop-up window on the right side of the screen. Scroll to the bottom of this pop-up where you'll find the "Delete account" option in red text.

Step 4: Confirm Account Deletion

Click on "Delete account". A confirmation dialog will appear with the following warning:

  • You are about to delete your account at Netdata
  • All data related to your account will be deleted
  • This cannot be undone

Step 5: Final Confirmation

You have two options:

Action Button Result
Cancel Green button Returns you to settings without deleting account
Yes, delete Red button Permanently deletes your account immediately

@kanelatechnical
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@ilyam8 this is the process, is it really so overwhelming?

@ilyam8
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ilyam8 commented Sep 4, 2025

@kanelatechnical, the process itself is very straightforward. What I mean is how we document it: one table (my Quick Overview example) vs 5 headings (will appear as subsections in the right panel menu) + screenshots.

@kanelatechnical
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@ilyam8 I am asking you in regards to the document is this so overwhelming to you?

:::note

Account deletion is permanent and cannot be undone. All your data, configurations, and settings will be permanently removed. If you wish to use Netdata again in the future, you'll need to create a new account and reconfigure everything from scratch.

:::

Step-by-Step Guide

Step 1: Access Your Profile Settings

Navigate to the Netdata UI and locate your user profile icon in the bottom-left corner of the interface. Click on it to open the profile menu.

Step 2: Open Settings

From the profile menu, click on "Settings" to access your account settings page.

Step 3: Locate the Delete Account Option

Once in the Settings page, your profile information will appear in a pop-up window on the right side of the screen. Scroll to the bottom of this pop-up where you'll find the "Delete account" option in red text.

Step 4: Confirm Account Deletion

Click on "Delete account". A confirmation dialog will appear with the following warning:

  • You are about to delete your account at Netdata
  • All data related to your account will be deleted
  • This cannot be undone

Step 5: Final Confirmation

You have two options:

Action Button Result
Cancel Green button Returns you to settings without deleting account
Yes, delete Red button Permanently deletes your account immediately

@ilyam8
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ilyam8 commented Sep 4, 2025

@kanelatechnical for some reason you keep adding document text to your reply. Is that intentional? In my opinion, the document looks more complicated than it needs to be (using headings for 1-2 sentence sections, it requires me to scroll a bit to read the whole thing), and that is what I said in my first message. In case you didn't notice, I approved this PR.

@kanelatechnical
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@ilyam8 great! @Ancairon this goes beneath the remove agent doc in cloud category, separate document, the screenshots are here and tagged properly for each step https://github.com/netdata/docs-images/pull/1/files

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Ancairon commented Sep 8, 2025

@kanelatechnical I merged netdata/docs-images#1 but I don't see the screenshots linked here (also the first one is a bit too plain)

Can you link them to the proper place in the document?

@kanelatechnical
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@Ancairon you're right about the delete account one, I have added other two as suggestions, please approve

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Ancairon commented Sep 8, 2025

@kanelatechnical do you use these images in this PR? That is my original question

@kanelatechnical
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@Ancairon yes, the two I have added as suggestions will be used

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Ancairon commented Sep 8, 2025

So I don't approve just yet, add them in the file and then it will be ready

@Ancairon Ancairon enabled auto-merge (squash) September 8, 2025 09:10
@Ancairon Ancairon merged commit 46fbec0 into netdata:master Sep 8, 2025
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4 participants