Elements List not appearing or functioning with MS-Word 2010

[britechguy]

When I have a document (attached) open in MS-Word 2010 and NVDA 2016.1 is running in browse mode I cannot make the Elements List appear or function. When I hit INSERT+F7 the announcement for the elements list is made, but the dialog itself does not appear. Since the document is full of hyperlinks, and if memory serves links should be the first element radio button, even if the dialog is not visible I should be able to tab into the tree view of the links, but hitting TAB simply jumps to the "Filter by" edit box. Using left/right arrow when the elements dialog opens does absolutely nothing.

Just as a note, I am not experiencing the same issue in MS-Excel 2010. When I hit INSERT+F7 the elements list immediately appears and I can interact with it.
RR_Bentley_Resources.docx

[jcsteh]

The tree view gets focus for me, but contains nothing.

Technical: We're getting this exception:

ERROR - unhandled exception (08:19:14):
Traceback (most recent call last):
  File "wx\_core.pyc", line 16766, in <lambda>
  File "browseMode.pyc", line 291, in run
  File "browseMode.pyc", line 635, in __init__
  File "browseMode.pyc", line 661, in initElementType
  File "NVDAObjects\window\winword.pyc", line 365, in iterate
  File "NVDAObjects\window\winword.pyc", line 288, in __init__
  File "NVDAObjects\window\winword.pyc", line 280, in rangeFromCollectionItem
  File "comtypesMonkeyPatches.pyc", line 35, in new__getattr__
  File "comtypes\client\lazybind.pyc", line 149, in __getattr__
  File "comtypes\automation.pyc", line 664, in _invoke
COMError: (-2146822463, None, (u'Object has been deleted.', u'Microsoft Word', u'wdmain11.chm', 25305, None))

It looks like item.range is throwing an error for some reason.

CC @michaelDCurran.

[britechguy]

James,

   Thanks very much for keeping me in the loop on this (and for looking

at it as quickly as you have)!

Brian Vogel

On Sun, Apr 17, 2016 at 6:22 PM, James Teh notifications@github.com wrote:

The tree view gets focus for me, but contains nothing.

Technical: We're getting this exception:

ERROR - unhandled exception (08:19:14):
Traceback (most recent call last):
File "wx_core.pyc", line 16766, in
File "browseMode.pyc", line 291, in run
File "browseMode.pyc", line 635, in init
File "browseMode.pyc", line 661, in initElementType
File "NVDAObjects\window\winword.pyc", line 365, in iterate
File "NVDAObjects\window\winword.pyc", line 288, in init
File "NVDAObjects\window\winword.pyc", line 280, in rangeFromCollectionItem
File "comtypesMonkeyPatches.pyc", line 35, in new__getattr__
File "comtypes\client\lazybind.pyc", line 149, in getattr
File "comtypes\automation.pyc", line 664, in _invoke
COMError: (-2146822463, None, (u'Object has been deleted.', u'Microsoft Word', u'wdmain11.chm', 25305, None))

It looks like item.range is throwing an error for some reason.

CC @michaelDCurran https://github.com/MichaelDCurran.

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#5886 (comment)

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[feerrenrut]

I was able to reproduce this with the attached document, I have found that there is one hyperlink in the document causing a problem. Interestingly it is just the left parenthesis character in the following text that is considered a hyperlink by word (tested with word 2013) :

341 Railroad Ave
Bedford Hills, NY 10507-1404
Phone: (914) 242-8686

If you try to edit the hyperlink properties, it seems as if it has no address or display text.

Looking at the docx source for the phone number line above has this:

<w:r>
    <w:t xml:space="preserve">Phone:  </w:t>
</w:r>
<w:r><w:tab/></w:r>
<w:r w:rsidRPr="00B22258">
    <w:rPr>
        <w:vanish/>
    </w:rPr>
    <w:br/>
</w:r>
<w:hyperlink w:tgtFrame="_parent" w:history="1">
    <w:r w:rsidRPr="00B22258">
        <w:rPr>
            <w:rStyle w:val="Hyperlink"/>
            <w:vanish/>
        </w:rPr>
        <w:t>Get Directions</w:t>
    </w:r>
</w:hyperlink>
</w:p>
<w:p w:rsidR="00B22258" w:rsidRDefault="00B22258" w:rsidP="00DD2EAF">
    <w:r w:rsidRPr="00B22258">
        <w:t>(914) 242-8686</w:t>
    </w:r>
    <w:r>
        <w:t xml:space="preserve"> </w:t>
    </w:r>
</w:p>

It makes it look like this problematic hyperlink is in fact between the tab and left parenthesis characters. The hyperlink is not visible in the document.
Next I'll look to see if there is some way that we can detect something like this from NVDA, otherwise we may just have to catch the exception and move on.