|
| 1 | +==================== |
| 2 | +Alternative products |
| 3 | +==================== |
| 4 | + |
| 5 | +The use of alternative products is a marketing strategy that involves the upselling of useful and |
| 6 | +related products alongside a desired core product. For instance, by configuring alternative |
| 7 | +products, a customer could be suggested a mechanical keyboard or a wireless keyboard when they visit |
| 8 | +the eCommerce website page for a standard keyboard. |
| 9 | + |
| 10 | +Alternative products are automatically suggested during the shopping process whenever a customer |
| 11 | +visits the webpage for an associated core product. |
| 12 | + |
| 13 | +.. image:: alternative_products/product-form-alternative-products.png |
| 14 | + :alt: The alternative product field on the product form |
| 15 | + |
| 16 | +.. image:: alternative_products/alternative-products-ecommerce.png |
| 17 | + :alt: Alternative products as they appear on an eCommerce website |
| 18 | + |
| 19 | +.. note:: |
| 20 | + Alternative products are differentiated from accessory products and optional products by where |
| 21 | + they appear in the customer's shopping experience. |
| 22 | + |
| 23 | + - Alternative products are suggested at the bottom of an eCommerce product page whenever the |
| 24 | + product page is viewed. |
| 25 | + - Accessory products appear as suggestions when viewing an eCommerce cart. |
| 26 | + - Optional products are suggested when a core product has been added to a cart or a quotation. |
| 27 | + |
| 28 | +Configuring alternative products |
| 29 | +================================ |
| 30 | + |
| 31 | +To add an alternative product to a product form, navigate to :menuselection:`Sales --> Products --> |
| 32 | +Products` and choose a product. Ensure that the product's :guilabel:`Sales` checkbox is checked and |
| 33 | +click the :guilabel:`Sales` tab. Under :guilabel:`UPSELL & CROSS-SELL` section, the |
| 34 | +:guilabel:`Alternative Products` drop-down menu allows for alternative products to be set. Products |
| 35 | +will be displayed in alphabetical order. If the desired product isn't readily visible, type its name |
| 36 | +in the field to bring it up, then select it to add it as an alternative product. |
| 37 | + |
| 38 | +To delete an alternative product from the product form, simply click the :icon:`fa-times` |
| 39 | +:guilabel:`(Delete)` icon. |
| 40 | + |
| 41 | +Additional alternative products can also be added to a core product by clicking :guilabel:`Search |
| 42 | +more...`. This opens the :guilabel:`Search: Optional Products` form, which displays all products in |
| 43 | +the catalog and includes the :guilabel:`New` button to create a new product. Multiple products may |
| 44 | +be selected as alternative products at once when using this form by clicking their checkboxes and |
| 45 | +then clicking :guilabel:`Select`. |
| 46 | + |
| 47 | +.. image:: alternative_products/search-alternative-products-form.png |
| 48 | + :alt: The Search: Alternative Products form accessed by clicking Search more... |
| 49 | + |
| 50 | +.. seealso:: |
| 51 | + :doc:`/applications/websites/ecommerce/products/cross_upselling` |
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