Cannot use the Odoo SMTP with another mail server #2075

jqu-odoo · 2022-05-24T06:53:57Z

Customer may want to use their own SMTP for email marketing, and Odoo default SMTP for everything else. There is no good way to do this. Previously we suggested adding Odoo SMTP as an outgoing email server but we don't want to share credentials anymore.
R&D is working on a solution (e.g. showing the Odoo default email server in the list rather than keeping it as an "hidden feature") but for the time being, if you use an outgoing email server, you give up using the Odoo default SMTP.

robodoo · 2022-05-24T06:54:30Z

Pull request status dashboard.

Abridbus · 2022-05-24T06:57:57Z

LGTM
Thanks!

Probably wording might be worth checking, I'm leaving this to @tiku-odoo

tiku-odoo

Hi Jonathan, just a few wording changes to eliminate the 2nd person references. Thanks for drafting this change :)

Tim

tiku-odoo · 2022-05-24T18:09:42Z

content/applications/general/email_communication/email_servers.rst

-e-mails and mass mailings.
-Example: use Odoo's own mail server for transactional e-mails, and Sendgrid, Amazon SES, or Mailgun
-for mass mailings. Another alternative is to use Postmark for transactional e-mails, and Amazon SES
+You can use a separate Mail Transfer Agent (MTA) servers for transactional e-mails and mass mailings.


Hi Jonathan, thanks for submitting this change. I am just going to change some of the wording, everything else looks great.

In Odoo a separate Mail Transfer Agent (MTA) server can be used for transactional e-mails and mass mailings.

tiku-odoo

A couple more changes... can you update the RST and we can move this change along? :) Thank you for your help!

content/applications/general/email_communication/email_servers.rst

tiku-odoo

Looks great, thank you for making those changes!

tiku-odoo · 2022-08-25T20:20:30Z

@mivu-odoo This PR is ready for your review. It has been reviewed by the technical email expert and I have done a content review as well. Thanks, Tim

**This change is for 13/14/15

mivu-odoo

Hello @samueljlieber and @tiku-odoo!

Thank you for the hard work on this PR! I found one edit that needs to be made in the lines changed. I do want to note that a separate PR might need to be opened to correct some instances of second-person pronoun use and capitalizations in headers. Just something to keep in mind, but otherwise, once my suggested edit is addressed, I can approve this PR.

Please let me know when you're ready. Thank you! 😸

content/applications/general/email_communication/email_servers.rst

mivu-odoo

Sorry @samueljlieber caught some more corrections that I missed in my first pass!

content/applications/general/email_communication/email_servers.rst

samueljlieber · 2022-08-31T13:38:40Z

Hi @mivu-odoo! I updated the RST throughout the document and included your corrections. Let me know when you are ready for me to correct the instances of second-person pronoun use :)

tiku-odoo

Adding this small edit in, per documentation ticket: https://www.odoo.com/web#id=2828976&cids=3&menu_id=4720&action=333&active_id=3835&model=project.task&view_type=form

I've added Odoo.sh to line 63, customers were confused that it wasn't listed with Odoo Online

Thanks, Tim

content/applications/general/email_communication/email_servers.rst

mivu-odoo

Hello @samueljlieber and @tiku-odoo!

I just finished my second pass; thank you for the speedy turnaround on this!

Let me know if you have any questions about my feedback. We're almost there! Once you're ready, ping me again for a (hopefully) final content check. Thank you 😸

content/applications/general/email_communication/email_servers.rst

samueljlieber · 2022-08-31T20:56:03Z

Hi @mivu-odoo!
Thanks for getting these suggestions together so quickly! I've updated the document per your changes, and @tiku-odoo I included your change as well!

mivu-odoo

Hello @samueljlieber and @tiku-odoo! Thank you for your hard work on this!

I caught a couple more things in this pass, sorry! When you're ready, please let me know so I can take another look and approve the PR for ZST and the /doc-review team.

content/applications/general/email_communication/email_servers.rst

samueljlieber · 2022-09-01T15:05:17Z

Hi @mivu-odoo 👋 I made those changes and I'm ready for you to take a look again!

mivu-odoo

Hello @samueljlieber! One last change for Line 2, the title of the user doc, because headers should be in sentence case as per content guidelines.

Again, great job to both you and @tiku-odoo on this PR! Once the header is fixed, feel free to move forward and tag ZST, no need to tag me again. Thank you 😸

content/applications/general/email_communication/email_servers.rst

samueljlieber · 2022-09-01T20:24:20Z

Hi @StraubCreative 🖖, this PR is ready for a final technical review!

StraubCreative

Hi there 👋
I have a few change requests below, mostly around sentence structure and wording to help flow and clarity. There's a missing :guilabel: too. Should be quick fixes 🙂

content/applications/general/email_communication/email_servers.rst

samueljlieber · 2022-09-16T18:21:19Z

Hi @StraubCreative, I made the suggested changes! 🙂

StraubCreative

Seems good 👍
Passing to @odoo/doc-review .

Side notes regarding custom anchors (for discussion / exploring later)--

it seems strange why there would only be a couple specific ones on this doc instead of at every section, especially for ones that refer to platform-specific servers like Office 365 or G Suite.
as well, it seems like these custom anchors might not be necessary at all since a) no where on the doc are they referenced and b) the headings on the page ToC already generate custom anchors when clicked (e.g. pick a random doc that doesn't have custom anchors, like this, and click on any of the heading titles under On This Page sidebar. You'll see that the URL endpoint adapts based on the heading clicked).

StraubCreative · 2022-09-16T19:23:39Z

Quick follow up @odoo/doc-review --
This PR can be forward-ported to v14 and v15 as well plz 🚀

AntoineVDV

Hi, could you (or anyone) please update the commit message to follow the guidelines? Something like [IMP] email_communication: can't use Odoo STMP with another mail server would do.

it seems like these custom anchors might not be necessary at all since a) no where on the doc are they referenced and b) the headings on the page ToC already generate custom anchors when clicked

@StraubCreative It's actually a good practice to add anchors for sections that may be referenced later, so you don't have to add the anchors when you reference them from another PR. These auto-generated anchors should not be blindly trusted. You can share a link to one of those but keep in mind that updating the section's title will break the anchor, whereas the "manual/code" anchor will remain untouched.

This PR can be forward-ported to v14 and v15 as well plz

@StraubCreative Forward-port PRs are automatically created unless requested otherwise. You can even help me by replying with @fw-bot r+ on the forward-port PR targeting master; this will merge the whole chain at once (unless there is a diff conflict).

content/applications/general/email_communication/email_servers.rst

samueljlieber · 2022-09-19T20:34:01Z

Hi @AntoineVDV I updated the commit message per your suggestion and updated the rst doc with your changes. Please see my comment about the image alignment 🧐 Thank you!

content/applications/general/email_communication/email_servers.rst

Customer may want to use their own SMTP for email marketing, and Odoo default SMTP for everything else. There is no good way to do this. Previously we suggested adding Odoo SMTP as an outgoing email server but we don't want to share credentials anymore. R&D is working on a solution (e.g. showing the Odoo default email server in the list rather than keeping it as an "hidden feature") but for the time being, if you use an outgoing email server, you give up using the Odoo default SMTP.

samueljlieber · 2022-09-20T14:00:19Z

@AntoineVDV should be all set now! 😅 Thank you!

AntoineVDV

@robodoo r+

Customer may want to use their own SMTP for email marketing, and Odoo default SMTP for everything else. There is no good way to do this. Previously we suggested adding Odoo SMTP as an outgoing email server but we don't want to share credentials anymore. R&D is working on a solution (e.g. showing the Odoo default email server in the list rather than keeping it as an "hidden feature") but for the time being, if you use an outgoing email server, you give up using the Odoo default SMTP. closes #2075 Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>

fw-bot · 2022-09-24T05:54:30Z

@jqu-odoo @AntoineVDV this pull request has forward-port PRs awaiting action (not merged or closed):
#2741

fw-bot · 2022-09-25T05:53:59Z

@jqu-odoo @AntoineVDV this pull request has forward-port PRs awaiting action (not merged or closed):
#2741

fw-bot · 2022-09-26T05:53:44Z

@jqu-odoo @AntoineVDV this pull request has forward-port PRs awaiting action (not merged or closed):
#2741

fw-bot · 2022-09-27T05:53:46Z

@jqu-odoo @AntoineVDV this pull request has forward-port PRs awaiting action (not merged or closed):
#2741

fw-bot · 2022-09-28T05:53:28Z

@jqu-odoo @AntoineVDV this pull request has forward-port PRs awaiting action (not merged or closed):
#2741

fw-bot · 2022-09-29T05:53:14Z

@jqu-odoo @AntoineVDV this pull request has forward-port PRs awaiting action (not merged or closed):
#2768

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[ADD] discuss: specific email server from #2627

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[FW] Cannot use the Odoo SMTP with another mail server #2740

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[FW] Cannot use the Odoo SMTP with another mail server #2741

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Cannot use the Odoo SMTP with another mail server #2075

Cannot use the Odoo SMTP with another mail server #2075

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