[ADD] AI: Using AI Agents

content/applications/productivity.rst

@@ -19,3 +19,4 @@ Productivity
     productivity/whatsapp
     productivity/voip
     productivity/to_do
+    productivity/ai

content/applications/productivity/ai.rst

@@ -0,0 +1,7 @@
+==
+AI
+==
+
+.. toctree::
+
+   ai/agents

content/applications/productivity/ai/agents.rst

@@ -0,0 +1,180 @@
+=========
+AI agents
+=========
+
+An AI agent is a smart assistant in Odoo that can understand natural language, perform tasks, and
+assist users by interacting with Odoo tools. Agents are a core component of the AI structure in
+Odoo. Each agent has a defined purpose, prompt, and a set of topics and tools that guide its
+behavior.
+
+Agents are formed of two main components, *Topics* and *Sources*.
+
+ - *Topics* are the instructions and roles that inform the agent of what tasks they need to
+   complete. *Tools* are assigned to topics, and are the actual functions the agent can utilize to
+   perform tasks.
+ - *Sources* provide the agent with the information they need to complete their tasks.
+
+.. important::
+   While many AI features can be used in Odoo without the **AI** application, creating and
+   customizing agents requires that the **AI** application is installed.
+
+AI prompts in Odoo
+==================
+
+Before working with AI agents, it is important to understand some basics concepts regarding AI
+prompts.
+
+An AI prompt is a set of written instructions or context given to an AI model that tells it how to
+respond to a request, or what role to take. Prompts can define:
+
+- the tone, style, and persona of the AI model
+- the scope of what the model can do
+- the type of output expected from the request
+
+In Odoo, each AI agent is assigned a :guilabel:`System Prompt`, which defines the agent's overall
+role, purpose, and behavior. It acts as the core mission statement of the agent, and drives all
+interactions.
+
+Each :ref:`Topic <ai/topics>` also includes its own prompt-like component, called
+:guilabel:`Instructions`. Instructions are topic-specific guidelines that refine how the agent
+behaves within a certain context or workflow, and how it interacts within the Odoo framework.
+
+Instructions often include:
+
+- A purpose, or what the topic covers
+- Rules or constraints for the agent to follow when assigned this topic
+- Step-by-step workflows for how to complete a specfic action
+- Technical details needed to complete any actions
+
+Agent structure
+===============
+
+.. _ai/topics:
+
+Topics
+------
+
+*Topics* are a collection of instructions and :ref:`tools <ai/tools>` that define how an agent
+behaves within a specific context. Essentially, the topics define what an agent can do within the
+database.
+
+.. important::
+   If an agent is not assigned any Topics, it is only able to provide information, not complete
+   tasks or make changes to the database.
+
+Topics guide conversations, telling the agent what it can do, how it can do it, and when it should
+do it. Within each topic includes a detailed prompt, which provides the agent with more in-depth
+instructions on how to perform the
+
+The following topics are preconfigured in the **AI** app:
+
+- :guilabel:`Natural Language Search`: supports the interpretation of a user query to open the
+  appropriate Odoo view with a set of tools necessary to perform the search.
+- :guilabel:`Information retrieval`: a collection of tools to retrieve information about the models.
+- :guilabel:`Create Leads`: a collection of tools to support automated lead creation. This topic is
+  **only** available if the **CRM** app is installed.
+
+Within each topic is a set of :guilabel:`Instructions`, which act as a prompt and provide guidance
+for the structure of the interaction, and one or more :ref:`AI Tools <ai/tools>`, which indicate the
+functions the agent can perform.
+
+.. _ai/tools:
+
+Tools
+~~~~~
+
+*Tools* are the functions the agent can perform in Odoo. These include actions like creating a lead
+or opening a view. Tools extend the purpose of the agent beyond conversations, they enable real
+actions. The available tools in a database vary based on the applications installed. Multiple
+:guilabel:`AI Tools` can be assigned to a single topic.
+
+Sources
+-------
+
+Sources are the data the agent can refer to when generating responses or completing tasks. Sources
+are indexed so the agent can retrieve relevant information when a user asks a question.
+
+.. example::
+    An agent designed to answer customer support questions has **Knowledge** articles included as
+    sources, which include frequently asked questions.
+
+Sources can be in the following formats:
+
+ - PDFs
+ - Weblinks
+ - Documents (uploaded in the **Documents** application)
+ - **Knowledge** app articles
+
+.. important::
+   If the :guilabel:`Restrict to Sources` option is enabled on an agent, the agent can **only**
+   utilize information from the uploaded and active sources.
+
+Create a new agent
+==================
+
+To create a new AI agent, navigate to the :menuselection:`AI app --> New`. Enter an :guilabel:`Agent
+Name`, then add a short description, if desired.
+
+.. tip::
+   Before creating a new agent, it is recommended to have a clear use case in mind. This helps when
+   writing out the :guilabel:`System Prompt`, and assigning the :guilabel:`Topics` and :guilabel:`AI
+   Tools`.
+
+Select an :guilabel:`LLM Model` from the drop-down menu.
+
+.. important::
+   Odoo supports multiple versions of both ChatGPT and Gemini.
+
+Next, select a :guilabel:`Response Style`. This manages the overall tone the agent uses when
+responding to an inquiry. Choose from one of the following options:
+
+ - :guilabel:`Analytical`: more mathematical, this option is more likely to give the same answer to
+   the same question. This option is recommended for situations where accuracy is more important
+   than diplomacy.
+ - :guilabel:`Balanced`: a mix of both *Analytical* and *Creative*. This is an excellent option for
+   situations with outside customers who would benefit from **both** accuracy and diplomacy.
+ - :guilabel:`Creative`: approaches questions in a more human way, changes answers every time to
+   react to the conversation. This option works best for times when the solutions often vary based
+   on the situation.
+
+Tick the :guilabel:`Restrict to Sources` checkbox to limit the agent to **only** respond based on
+the provided resources.
+
+Next, select one or more :guilabel:`Topics` for the agent. As explained above, :ref:`Topics
+<ai/topics>` include both instructions and tools that guide the agent in helping users complete a
+task.
+
+Enter a :guilabel:`System Prompt` with detailed instructions for the agent as to their role and
+responsibilities.
+
+.. tip::
+   The specificity and length of the :guilabel:`System Prompt` can vary, depending on the use case
+   for the agent. Use the preconfigured agents as an example of the possible information.
+
+.. image:: agents/new-agent.png
+   :alt: A new agent form with the required information.
+
+If *Sources* are needed for the agent, scroll to the :guilabel:`Sources` tab, then click
+:guilabel:`Add a source`.
+
+Select a format:
+
+ - PDFs: Select the appropriate file from the explorer window, and click :guilabel:`Open`
+ - Weblinks: paste the URL. Multiple links can be added at once, paste one link per line. Click
+   :guilabel:`Save`.
+ - Documents (uploaded in the **Documents** application): Tick the checkbox next to one or more
+   documents, then click :guilabel:`Select`.
+ - **Knowledge** app articles: Tick the checkbox next to one or more articles, then click
+   :guilabel:`Select`.
+
+Once a source is added, the :guilabel:`Status` field updates to reflect its current status. The
+source is ready when the status changes from *Processing* to *Indexed*. Slide the :guilabel:`Active`
+toggle to activate the source.
+
+.. image:: agents/sources.png
+   :alt: A list of sources for an agent, each denoted with their format.
+
+.. important::
+   If a source fails to upload, it could be the result of a conflict with the selected LLM model.
+
+Click the :guilabel:`Test` button to open a conversation window and test the new agent.