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9 changes: 4 additions & 5 deletions content/applications/finance/payment_providers.rst
Original file line number Diff line number Diff line change
Expand Up @@ -178,10 +178,9 @@ Bank payments
- | :doc:`Wire Transfer <payment_providers/wire_transfer>`
| When selected, Odoo displays your payment information with a payment reference. You have to
approve the payment manually once you have received it on your bank account.
- | SEPA Direct Debit
- | :doc:`SEPA Direct Debit <../finance/accounting/payments/batch_sdd>`
| Your customers can sign a SEPA Direct Debit mandate online and get their bank account charged
directly. :doc:`Click here <../finance/accounting/payments/batch_sdd>` for
more information about this payment method.
directly.

.. _payment_providers/features:

Expand Down Expand Up @@ -375,8 +374,6 @@ Countries
Restrict the use of the payment provider to a selection of countries. Leave this field blank to make
the payment provider available in all countries.

.. _payment_providers/journal:

Maximum Amount
**************

Expand All @@ -388,6 +385,8 @@ to make the payment provider available regardless of the payment amount.
amount. For example, the **Donation** snippet of the Website app, and the **Checkout** page of
the **eCommerce** app when paid delivery methods are enabled.

.. _payment_providers/journal:

Payment journal
***************

Expand Down
67 changes: 41 additions & 26 deletions content/applications/finance/payment_providers/wire_transfer.rst
Original file line number Diff line number Diff line change
@@ -1,39 +1,54 @@
===================================
How to get paid with wire transfers
===================================
==============
Wire transfers
==============

**Wire Transfer** is the default payment method available. The aim is providing your customers with
your bank details so they can pay on their own. This is very easy to start with but slow and
inefficient process-wise. Opt for payment providers as soon as you can!
The **Wire transfer** payment method allows you to provide payment instructions to your customers,
such as the bank details and communication. They are displayed:

How to provide customers with payment instructions
==================================================
- at the end of the checkout process, once the customer has selected :guilabel:`Wire transfer` as a
payment method and clicked the :guilabel:`Pay now` button:

Put your payment instructions in the **Thanks Message** of your payment method.
.. image:: wire_transfer/payment_instructions_checkout.png
:alt: Payment instructions at checkout

.. image:: wire_transfer/payment_instructions.png
:align: center
- on the customer portal:

.. image:: wire_transfer/payment_instructions_portal.png
:alt: Payment instructions on the customer portal

.. note::
- While this method is very accessible and requires minimal setup, it is very inefficient
process-wise. We recommend setting up a :doc:`payment provider <../payment_providers>` instead.
- Online orders remain in the :guilabel:`Quotation sent` (i.e., unpaid order) stage until you
receive the payment and :guilabel:`Confirm` the order.

They will appear to the customers when they place an order.
.. tip::
**Wire transfer** can be used as a template for other payment methods that are processed
manually, such as checks, by renaming or duplicating it.

.. image:: wire_transfer/payment_customer_instructions.png
:align: center
Configuration
=============

How to manage an order once you get paid
========================================
To configure **Wire Transfer**, go to :menuselection:`Accounting / Website --> Configuration -->
Payment Providers`, and open the :guilabel:`Wire Transfer` card. Then, in the
:guilabel:`Configuration` tab:

Whenever a customer pays by wire transfer, the order stays in an intermediary stage **Quotation
Sent** (i.e. unpaid order). When you get paid, you confirm the order manually to launch the
delivery.
- Select the :guilabel:`Communication` to be used;

How to create other manual payment methods
==========================================
- :guilabel:`Based on Document Reference`: sales order or invoice number
- :guilabel:`Based on Customer ID`: customer identifier

If you manage a B2B business, you can create other manually-processed payment methods like paying by
check. To do so, just rename *Wire Transfer* or duplicate it.
- Tick the :guilabel:`Enable QR codes` check box to activate :doc:`QR code payments
<../accounting/customer_invoices/epc_qr_code>`.

Define the payment instructions in the :guilabel:`Messages` tab:

.. image:: wire_transfer/payment_instructions.png
:alt: Define payment instructions

.. image:: wire_transfer/payment_check.png
:align: center
If you have already defined :doc:`a bank account <../accounting/bank>`, the account number will be
automatically added to the default message generated by Odoo. You can also add it afterwards and
update the message by clicking :guilabel:`Reload pending message`.

.. seealso::
- :doc:`../payment_providers`
:ref:`payment_providers/journal`
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