Copilot Pro billed without activation + missing free trial (pending charges increasing)

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Hi GitHub team and community,

I’m facing an ongoing and confusing billing issue related to GitHub Copilot Pro, and I’m looking for clarification and guidance.

What happened

• I attempted to subscribe to GitHub Copilot Pro ($4.00/month).
• The subscription never became active on my account (Copilot features were not enabled).
• Despite this, the billing cycle started immediately.

Issues I’m seeing

• The 1-month free trial was never applied.
• On day 1, my account already showed $3.87 pending.
• After one month, the pending amount has now increased to $7.87.
• The charges are still marked as pending, but they keep accumulating.

Support ticket status

• I raised a GitHub Billing Support ticket around 3 weeks ago regarding this issue.
• Unfortunately, I haven’t received any response or update on that ticket so far.

Precaution taken

• As soon as I noticed the unexpected pending charges, I removed my card from payment methods immediately to avoid further unintended billing.

Additional context

• I have reviewed several similar GitHub Community discussions related to Copilot billing issues.
• However, none of them provided a clear or applicable solution for this specific situation, especially where the service was never activated but billing still started.
• I’m posting here hoping for a clear and definitive answer.

My concern

I’m being asked to pay for a service that:

• was never activated,
• never delivered any Copilot functionality,
• skipped the free trial,
• and continues to show increasing pending charges without explanation.

At this point, I don’t understand:

• What exactly I’m being charged for
• Why the free trial was skipped
• Why the pending amount keeps increasing when the service was never usable
• Why my billing support request has not been addressed for weeks

I want to clarify that I am not trying to avoid payment unfairly — I am willing to pay for services that are correctly delivered.
However, I don’t want to encourage a situation where users are charged for something that was never activated or usable. I believe this is something the GitHub team should look into seriously, as charging customers for undelivered services is not right.

What I’m looking for

• Clarification on why billing started without activation
• Guidance on resolving or reversing these charges
• Confirmation of the correct escalation path, given that a billing ticket is already open and unanswered

If anyone from the community or GitHub team has experienced something similar or can advise on the proper resolution process, I’d really appreciate your help.

Thanks in advance.