Copilot Pro+ subscription activated but usage quota shows full/charged incorrectly

[ZunbaRan]

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Last month, I signed up for the GitHub Copilot trial plan and was granted a Pro trial. Yesterday (March 16), I discovered that I could no longer access Claude and the top-tier models. To continue using these models, I upgraded to a Pro+ subscription on March 17, only to find that my usage quota was immediately maxed out. I have no idea what happened, and I was charged.

[miemiemieRain]

So am I

[shinybrightstar]

Hi @ZunbaRan

Unfortunately we do not have a way to reinstate the Copilot Pro trial once it has been converted into a paid subscription.

If you upgraded your Copilot Pro trial to a paid subscription due to this issue and are hoping to receive a refund, we recommend creating a Support ticket here. The form has an automated refund flow that is triggered when users with qualifying subscriptions submit a request using specific keywords.

For example, "Copilot trial cancel" should kick off that virtual assistant to walk you through the process of receiving an automated refund.

Best of luck!

[ichavesbr]

You can check more details on how you use your tokens here:

-https://github.com/settings/copilot/features
-https://github.com/settings/billing/budgets
-https://github.com/settings/billing/premium_requests_usage