Copilot Pro+ paid but not active — no access for 3 weeks

[CwengaGosa]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

I’m posting here because my support ticket has not received a response for over 3 weeks, and this is a billing-related issue affecting my access.

I paid for Copilot Pro+ for the period 28 March – 29 April. However, the subscription is not reflecting on my account.

Issues:

• Copilot in VS Code does not allow premium model selection
• GitHub Copilot features remain locked
• Account behaves as if no active subscription exists

Additional context:

• I cancelled the subscription, but it should still remain active until 29 April
• I have an existing support ticket (no response for 3+ weeks)

This means I’ve effectively lost access to a service I’ve already paid for.

Could someone please:

1. Help restore access to Copilot Pro+
2. Advise whether my subscription time will be extended due to this issue
3. Escalate this if needed

Any help would be appreciated.

[adamstefanik]

Hi! When you cancel a Copilot Pro+ subscription, GitHub sometimes deactivates access immediately rather than keeping it active until the end of the billing period.

Try these in order:

1. Check your subscription status at github.com/settings/billing/summary — confirm whether it still shows as active until April 29 or if it was terminated early.

2. Reply to your existing support ticket — bumping it with a follow-up message often helps escalate priority. Mention like That it's been 3+ weeks with no response or something like that...

3. Submit a new urgent ticket at support.github.com referencing your original ticket number and mark it as billing-related — these tend to get prioritized faster.

4. Last option try reactivating Copilot in VS Code: open Command Palette → GitHub Copilot: Sign Out → sign back in. Sometimes this refreshes the subscription state.

GitHub Support does sometimes extend subscription periods when access was lost due to a technical issue on their end — but you'll need to explicitly request this in your tickets...

We have provided more details about changes to Copilot Individual Plans in this discussion, which may be updated if new information becomes available.

To keep conversations all in one place and to ensure you receive timely updates, we’ll be closing this post and recommend you subscribe to the discussion linked above.