teacher verification issue

[luoDerong]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Re-verification/Repeat Application

Hi everyone,

Hello,

I have applied for the teacher discount authorization four times, but all of my applications were rejected. Each time, the rejection happens within about two minutes.

The only feedback I receive is to update my account information or submit a clearer photo. I have reviewed multiple forum discussions and tried all suggested fixes, but nothing has worked.

I have logged out and logged back in, and also tried using different devices, but the issue persists. I have submitted all available documents, and both my billing information and account name are correct. The documents I provided also include all the required information.

Eventually, I am no longer able to submit a new application. The system keeps showing that I have an outstanding request under review, but in reality, all of my previous applications have already been rejected.

Could you please help review my case and reset my application status so I can apply again?

Thank you.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[m3nd0zit4]

This is not your fault, it’s a known issue with the GitHub Education system.

Do not try to apply again, it can make the problem worse. Instead, go directly to GitHub Support and open a ticket under “Education / Student Developer Pack”.

Explain that:

All your applications were automatically rejected within minutes
Now you are blocked with an “outstanding request” that is not actually under review
You need them to manually reset your application status

Also attach your documents again, making sure they are clear and complete, and use an institutional email if possible.

In this case, only GitHub support can fix it from their side.

[Ailuropoda80]

Hi, I also have the problem that all my applications are rejected. I tried to contact the GitHub support, but when I select "Application rejected" as the topic of my support request, I get the message that there will be no individual support or checks and I cannot even write a message.
Any ideas? I have tried to apply four times, the last application was rejected via 2 minutes.
Thanks for any ideas!

[luoDerong]

@Ailuropoda80 I am stuck in the exact same loop.

When I select "Application rejected," the system just gives me an automated message and closes the path to open a ticket. However, my issue isn't just about being rejected; it's a technical bug where the system says I have an "outstanding request" while showing all previous attempts as "Rejected."

This prevents me from uploading new documents entirely. Since we can't open a ticket through the standard path, can a GitHub Education moderator help us reset our application status manually?

Thanks for any help!

[tillbaar]

I have a highly similar problem. My renewal is rejected without an issue being listed, but I also cannot open a support ticket. I thus request assistance form a GitHub Education moderator.

[kmeers-kuleuven]

I'm having the same issue. The renewal attempts get rejected without showing a reason and cannot open a support ticket. I also request assistance from a GitHub Education moderator.

[sorinvoinea]

Similar issues today ... nothing has been solved.

[Ailuropoda80]

Same here. I tried several different verification documents. Not one of them was accepted. Rejections now come in less than 2 minutes... Anybody with a solution?

[dobos]

My application gets repeatedly rejected for various reasons. I received a digitally signed PDF document from my University that certified my faculty status. I cannot upload a PDF so I tried to upload a screenshot. It got rejected for being a manipulated photo. I printed it and used my phone to upload it - it got rejected for not being high resolution enough. Rejections also claim that my name is incorrect on the documents. I'm Hungarian and we use the Eastern name order in official documents. Is there a way to get my application approved by a human?

[JingLu1bst]

Uploaded all the dicuments correctly but application got rejected with no reason. How can i resolve this?

[Ailuropoda80]

I tried the same type of document that a collegue used successfully - and it got rejected. It would be highly appreciated if someone from GitHub team could suggest a solution.