University email already linked to inaccessible account

[DENCODE31]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Re-verification/Repeat Application

Hi everyone,

Hello,

My university email is already associated with an old GitHub account (dennir431) that previously received GitHub Education benefits.

I no longer have access to that account or its email, and now I want to apply for GitHub Education using my current GitHub account.

Is there any way to remove the old association so I can apply again?

Thank you.

[Nabil-Aditya]

You’ll most likely need to contact GitHub Support for this situation.

Since the university email is still associated with your old account (dennir431) and you no longer have access to it, Support may be able to help remove or transfer the association after verifying your identity.

You can try:

1. Opening a GitHub Support request

2. Explaining that the old account is inaccessible

3. Providing:

   • your university email
   • old username (dennir431)
   • current GitHub username
   • proof of student status if requested

If possible, also try recovering the old account first through password reset or account recovery options.

Once the email is detached from the old account, you should be able to apply for GitHub Education again on your current account.

[bvthz5]

Yes, this situation usually requires help from GitHub Education Support.

Since your university email is still linked to the old GitHub account, GitHub may prevent the same academic email from being used again on a different account until the previous association is reviewed or removed.

Because you no longer have access to the old account or its email, you should contact GitHub Education Support and explain:

• the old account name (dennir431)
• that you no longer have access to that account
• that you want to use your current GitHub account for GitHub Education
• that the university email is still associated with the old account

GitHub Support may ask you to verify your identity or student status before they can remove or transfer the academic email association.

Also make sure:

• your current account uses your active university email
• your student documents are valid and up to date
• you do not create multiple Education applications repeatedly while waiting for support review

In most cases, GitHub Support can manually help resolve old account association issues after verification.

[mohamedkhaled204]

Since the university email is still linked to the old account, GitHub may block using it again on a different account until ownership is clarified.

When contacting support, explain that:

• The old account is no longer accessible
• You no longer have access to the old email/account
• You want to apply using your current GitHub account

It also helps if you can provide:

• Your university email address
• Your current GitHub username
• A student ID or enrollment proof

GitHub Support can usually review the case and remove or update the old association if they confirm ownership.