Enterprise "injazsoft" suspended for 12+ days - no resolution despite multiple tickets

[saudhezaminjazsoft]

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Hi,

Our enterprise (injazsoft) has been suspended for over 12 days. We're a small team and all our work is completely blocked.

Support agent Charlie (ticket #4360433) previously confirmed the initial flag was an error and removed it. Then the system suspended us again. Since then, every ticket we open gets forwarded to a "specialized team" but we never hear back.

Tickets: #4360433, #4362289, #4366647, #4384166, #4399178

We've been told twice now that our case was forwarded to another team, but it's been over 5 days with no response from that team.

We just need someone to review and lift the suspension. Any help getting this in front of the right people would be appreciated.

Thank you.